Stater Bros. Markets — Local services in Chino

New to the area from out of state and spent all of 5-10 mins in the store. I went here to got some items to make a chimichurri sauce. I was looking for a bag to put my items in and the two lazy non-productive team members were there just chatting away, while I looked for a bag (10-15 sec). One realized I was going to the far-off option and said something to the other team member who then moved her big produce cart to reveal the bags closed (this did not bother me at all). The most disturbing incident was when I was grabbing milk... I was then surrounded by I believe 6 Team Members, which one, after some research looked to be the store manager. They asked how I am doing and I thought it friendly at first until I realized I was surrounded by your employees. I asked if there was something wrong. They said no (which seemed normal as I had zero contact with internal or external guests, aside from the two lazies), we just like to greet our customers in a friendly manner but, felt like I was being arrested of sort. Then the main gentleman asked what I was doing and I respond with the obvious, getting milk. Next question, can we help you find anything else, making feel as I was not welcome there. I did need cookies to go with the milk and said that with a laugh. They offered to escort me (odd). I said I was on the other side of the store and need other items and that I will swing back. After, some low level lurch looking boy asked were I live! After that I went about my shopping and never felt so offended and thrown off, also, never interrupted again. Listen, I have been paramount in facilitating core values and the culture in business operations for almost 25 years and I can only say, your team's approach was not only discouraging but vastly inappropriate. Albertson's is the same distance and will not be coming back to your establishment. If you have any concerns just review your surveillance footage to corroborate my visit. 5/15/2025 probably...

NOW ACCEPTING WIC! (No self check - regular lines only) I am giving five stars because this store clearly went through the bad reviews and made the necessary changes. For example, a previous reviewer listed an employee as rude and pictured them. I found out today that employee has been transferred for reasons that couldn't be stated but what seemed like rude customer service as explained to me in a professional way without giving information that would violate the privacy of the employee. I would also like to note that the new day self-checkout clerks are phenomenal. The store now accepts WIC but only in the regular lines and I was very grateful that the self-checkout clerks were willing to finalize my transaction on their computer rather than rudely explain the machines don't take WIC and my only option is to wait in line, unbag, and scan again as was included in my original complaint regarding the transferred employee. Today I learned I was right, she could have suspended and finalized but decided to be rude and lazy. If you live in the Preserve and had a bad experience in the past, I ask you to please give this location a chance again. They really are accepting the feedback and going above and beyond to improve based on public reviews. This was my 3rd visit since opening as the bad experience was on my 1st ever trip. 2nd trip was near closing for one item and they were nice which was my deciding factor in going back today. As they say, 3rd time's the charm. With that being said, you've officially won me over from Ontario Ranch and I will be sure to spread positive word of mouth to my neighbors.. Please ensure your staff doesn't contribute to locals choosing to commute back to your competing sites again due to lack of work ethic and unprofessionalism. Looking forward to my next...

Today was a wild day my seven month old decided to go bathroom all over himself after leaving out the store I leave extra diapers and usually wipes in the car but for some reason I accidentally left my diaper bag at my sister's house which had the wipes in it at her house but i didnt relize i left ir so upon changing his diaper I did not realize that I had no wipes in my car my son had messed all over him which than got all over my car I was able to flag down this young gentleman by the name of Angus madrigal and asked him if he could go in the store for me with my money and purchase me some baby wipes and he was nice enough to say yes with a smile and went into the store for me and purchase it when I say that was an amazing act of kindness he could have said no but he kindly said yes with the biggest smile on his face and he was willing to help me in my time of need this young gentleman deserves the world the crazy part about the situation is that I am a flight attendant so I am the one that usually helps everyone else and I love doing it but I never expected to receive help in return I am truly thankful his parents raised him right thank you again Angus madrigal ps I asked can I take a photo to post it thank...