The Preserve at Chino — Local services in Chino

Very upset with our HOA the only thing they know how to maintain is the actual park house and pool. But they are unable to handle simple requests as far as maintaining our public streets. They are more dedicated to handing out fines than paying attention to what actually needs to be serviced in our community. When we do call in they don’t even give you the courtesy of calling you back. They want you to do all the leg work for them. They want me to take pictures of what needs service instead of getting out of their vehicles and actually making an effort to see what needs attention. I thought the point of the HOA was so we don’t have to weed out yards and remove dead bushes. What does the HOA actually provide. None of their services are being rendered for...

Today was my first time going to the gym before 9:00am. I tried several times to open the main door, but it wouldn't open. A woman inside the door yelled that they were closing at that time. When I got home, I called to ask about the gym's hours. They said it's open 24 hours a day. I can enter through the side door by the pool before 9am. I didn't know I had to use the pool door before 9:00am. I think the staff could ask if I was there for business or to go to the gym. Or they could put a sign at the door saying you can use the other door outside office hours. I think that would be much...

I went to the Preserve Parkhouse today to get a new key card and a transponder. Jamie at the front desk was very kind and helpful. She answered all of my questions and made it simple and easy. I also inquired about using the printer in the computer room. She put $15.00 to my account and walked me through setting up the account. She also went upstairs and personality showed me how to do it. I was pleasantly surprised by the service that Jamie gave on behalf of the Parkhouse. You don't see this level of personal service these days....