Doug's TV & Appliance — Local services in Chisago City

Our washing machine got a hole in the tub somehow on Saturday. It was the machine that was in the house when I bought it so it was at least 15 years old and could not find parts to fix it. I went into this store on a whim because they are on my way home from work on Monday afternoon just to see what they had before I went to check out one of the bigger box stores. I walked out 10 minutes later with a receipt for a new washer and I am writing this review less than 24 hours later having already done 2 loads of laundry in my new washing machine. They came at lunch today and took the old one out and put the new one in. The prices were in the ballpark of what I researched on-line from any of the big stores. I don't know if I would have ever thought that I would get a good price at a local small shop like this and there is absolutely no way that I would have ever received such good customer service at a big store. I will be recommending this place to anyone that I know that is looking for appliances from now on. It is really hard to find a store like this that has fair prices and excellent customer service. If you live in the area, this should always be your first stop when shopping for appliances...

Doug’s Appliance delivered my appliances on the designated date. Unfortunately my Samsung stove is junk and the cooktop was ruined despite my meticulous care within a few months. The arm in my Samsung dishwasher repeatedly falls off and the door does not drop down to the proper height so it is always difficult to unload it. I have to wash all dishes on Hi Temp or they don’t get clean. I can’t put any plastic dishes in it as a result. The tines are repeatedly falling flat and I have discovered that I can’t raise a rack because then the top (third) rack causes the arm to fall off the dishwasher. I would never buy another Samsung appliance again. They are complete junk and it took six months of repeated phone calls to finally get them to send me my rebate. Apparently you have to tell them you are notifying the attorney...

Internet warehouse prices with small town local service! We needed a new washer and dryer, and after researching online we chose a set with free shipping to our zip code that turned out not to be free to our rural address. Fortunately I called Doug's and got a better model for a competitive price, and for $60 they hauled out the old and not only delivered, but set up in our basement, leveled, reversed the door to what we needed and made sure everything worked. Very courteous and professional from my first call with lots of questions all the way to cleaning up when they were done. Very happy to support a local business and now wouldn't buy appliances...