Extra Space Storage — Local services in Cicero

feedback I have been with Extra Space Storage for sometime now. I’ve been in one unit. Moved to a second unit in the same facility when I first started storing my items at Extra Space Storage it was a manager that work there that went by the name of Alfonso, he was absolutely perfect. He did a great job and made everyone feel safe with their items. being stored there but now the new people I don’t know. English is not something that is spoken there first, but only Spanish, which is pretty disappointing because the people, they hire they don’t speak English at all. and that makes it harder for me to understand,what’s going on or what they’re up to. a few times this facility supposedly went under a situation due to Flooding I was forced to have all my things pulled out of my unit even though my unit wasn’t wet at all, which made me feel vulnerable and felt unsafe. My items were all over the place. And feel like anyone could just walk by and take things. having a manager that doesn’t respect English as a spoken language. so you don’t know what they’re saying to each other what’s going on and that’s not a feeling anybody wants to feel. because it does not give anybody any safeguard for their items. What I don’t like is that they were walking to your unit without your permission unless you bring it to their attention. not only that they get offended if you could hear the voice offended because you’re telling them you don’t feel safe you don’t feel secure. (Instead of them saying let me reassure you this is not gonna happen). They look like they are offended like a high school kid responding to a rumor. So yes unsure what to think about extra space storage. Now. And the only reason why I chose the first floor because of handicap issues with another persons disability and storing stuff there.i had a previous unit before, wedding rings stored there and there gone from deceased spouse.that was upsetting. And can never repair something like that!.So extra space storage needs to consider changing. To accommodate.everyone. Update:! ⸻I’ve been a long-time customer at Extra Space Storage well before any of the current managers were even here. In the beginning, my experience was positive, especially under the previous manager, Adolfo. He was respectful, professional, and genuinely cared about the customers. Unfortunately, since his departure, things have taken a sharp turn for the worse. Over the years, I’ve seen different managers come and go, and with each change, the level of service has declined. Communication is lacking, policies shift without clear explanation, and there is very little compassion or understanding toward long-term renters. I was recently charged a $50 late fee for being just five hours late, despite being previously told I had a grace period. That was extremely disappointing and felt unnecessarily harsh, especially considering my long history of paying and keeping my unit in good standing. It was also not clearly explained that their policy charges $20 for late balances under $100, and $50 for anything over. The lack of transparency around this was frustrating, especially since prior management handled situations like this with more flexibility and professionalism. Additionally, they require mandatory insurance, add a $30 administrative fee when renting a unit, and increase rental rates with little notice. These extra costs add up quickly and create a sense that customer loyalty means very little here. What’s most disheartening is the attitude from current staff cold, transactional, and indifferent. I’ve never expected special treatment, but I do expect to be treated with respect and basic human decency, especially after being with the company for so long. Sadly, I’m now in the process of looking for a new storage facility. I can no longer justify staying at a place where consistency, customer care, and transparency have become so rare. I hope Extra Space Storage reevaluates how they treat long-standing customers, because right now, the experience is far from what...

I used to have a positive outlook on Extra Space Storage, but sadly, that’s no longer the case. I’ve been a customer for years and always tried to stay on top of payments even if I sometimes used the grace period I was told I had. Recently, I experienced a personal loss in my family and was going through a very heavy time. I ended up being just a some hours past the grace period, and was immediately hit with a $50 late fee. I thought maybe reaching out to the manager might help, or at least lead to a respectful conversation but the response I got was cold, robotic, and dismissive. Not even a simple, human “I’m sorry, but the policy won’t allow it. Instead, the tone made me feel like my concerns didn’t matter at all. That alone left me uneasy especially knowing that my belongings are stored there. This wasn’t the first time I’ve felt uncomfortable about how this location is managed. A while ago, there were issues with strangers being in the building people who didn’t speak English, didn’t identify themselves, and looked like a third-party crew. It was unclear what they were even doing there. I was later told they were entering people’s storage units due to “water damage”but there was no effort to contact the renters first. That’s unacceptable. Entering someone’s private unit without consent should never be justified with vague excuses. Back when Adolfo was managing this location, things were much better. He was approachable, professional, and always treated tenants with respect. Ever since he left, the experience has become less about service and more about strict policies, upcharges, and impersonal treatment. Now I’m being told that because I’ve used the grace period in the past, I’m “always late”—as if that alone justifies their tone and their fees. But if I were truly always late beyond the grace period, I should’ve been charged every single time. That’s not the case. They just want a reason to say they’re right and you’re wrong. At this point, with everything going on in my personal life and how I’ve been treated here, I’m starting to look for a new storage facility. It’s frustrating and exhausting, especially on top of grieving a loved one. I just needed a little understanding and instead, I got treated like a burden.

I hope Extra Space Storage rethinks how they treat long-time renters. People deserve transparency, respect, and compassion not just policies and...

My boyfriend is renting out a unit on the first floor. I had arrived to the storage place for the very first time, had no place to sit down while my boyfriend was organizing the storage space. I sat down on one of our wrapped up couches as he organized the unit, Manager comes by while boyfriend is in the bathroom, and just automatically assumed if I was living in there just Because I was sitting down on a wrapped couch. This was my first time here and now last. Manager was very rude she said right off the bat without even asking any question "oh so you're on a couch" "I don't care what you say I know you are and there's a blanket so you're sleeping here" She then walks out talking a bunch of smack for no reason,

so unprofessional for a manger to speak to someone like that without any proof. tells she then yells at me as she's walking off saying that my boyfriend can't renew his lease for next month and that she's the owner of the building and can do what ever she wants since she owned the building and her words. She kept on repeating Sergio can't renew his lease for next month, she had the audacity to just assume that I was living. Knowing she has never seen before in the building...

I know this place has cameras everywhere, you also need a security code to enter per customer that shows log times. Employees and management are able to look up times that a customer enters and can go back to CCTV footage and check the time they enter and left. Someone needs to retrain this manager to do a better performance, you can't just assume someone is living in a unit just because I was sitting down, while he organized for around 5 hours since nothing was organized, this woman has no right to assume something without doing some backtrack and checking CCTV footage and access code times. I would also like a verbal apology from her for the way she spoke to me and treated me, since that's the very first time I showed up to this place. She verbally abused me and this is...