Oak Emporium of Tampa Bay Inc — Local services in Citrus Park

Hi, This is our second purchase with Oak Emporium. While the first visit was exceptional (we bought a floor model) and we love the dining room china cabinet, the second experience ordering furniture to be made and delivered has been a nightmare. We ordered the furniture at the beginning of Dec 2023 and were told it should be shipped out by the end of January. It wasn't and we didn't receive any communication from the store. My husband called in Feb and was told they would check on it and call back. They never called back. My husband called again in March. Again, we were told they would check on it and call us back. We never received a call back. I think we have been pretty accommodating and patient, especially with the lack of communication. I called two weeks ago, it is now April, and I spoke with a Bryan Fisher, who actually asked me if I knew that the Amish didn't have phones. Of course I knew that. That's why we were buying them from your store because of their craftsmanship. However, he meant that to tell me that they have no way of contacting anyone. Really? Then he amended that they could send a fax and send a courier. Then he realized that we are going on almost 6 months waiting for this furniture and it should have taken at most 4 months. Guess what he does? He says he will check on it and call me back next Tuesday. Guess what happens? He doesn't call. It's now been another week and this past Tuesday was what Bryan said would be the absolute latest that we would get our furniture. He didn't call. I am not surprised. So I will be calling my credit card company and stopping payment because I don't have my furniture after nearly 6 months and we have tried multiple times to communicate with the company. So, word of advice: only buy a floor model. Don't order anything that will be made and shipped. You will...

One of the worst companies I’ve ever delete with. Order a table with 4 chairs and 3 bars stools on 2/6/25. Was quoted by Brian that it would take around 2 months, 4 month at the latest. Around 4 months in the stool came in the were built incorrectly so they reordered them. The new stools are in now but still no table and chairs. Since the 4 month mark I’ve called in around 15-20 times reaching Brian and Jared and they have supposedly left Bill the owner notes for him to call me the next day but still I’m at over 6 months now and still am waiting on that call back from Bill. At this point I’m over the whole thing I don’t want anything to do with this company as they are very unprofessional. Not sure what they are doing but just wanted to warn people before you go through what I have went through. They like to take your deposit and not...

This store sells high quality solid wood furniture at a very fair price. I shopped multiple other furniture stores before finding this one. It is the only store I found in Tampa that has this kind of furniture. They have a wide variety of styles, all made to order, all solid wood. The owner of the store went out of his way to meet my needs. I went there three times over a week as I shopped for oak dining room chairs. On one of those occasions I could detect a very faint smell of cigarette smoke. There were multiple customers in the store so it may have been from the clothing of a customer. I must disagree with the review that characterized this store as “disgusting”. One thing to know, as the furniture is made to order it will take about several weeks for it to arrive. I will definitely shop at this store the next time I need...