Ray Jewelers — Local services in City of Elmira

I dropped off a Casio G Shock watch about a month ago for a battery replacement. Its now 5-3-2021 and I still dont have my watch back yet, without so much as a phone call or email telling me that its been done. They gave me a story that the person that does the battery replacement came down ill with something and couldnt do the work that needed to be done. So am I supposed to be inconvenienced because of this? I dont think so. Bottom line is, that I think their customer service stinks. I gave them a phone call today; asking them to call me back, so we'll see if they do that as requested. Its not been life or death if I have the watch back quickly, but its just the idea that they havent been best at reasonable...

Quality local business offers excellent customer service! I had a very special ring given to me by my late mother for my 40th birthday. Then fast forward over 20 years later and the ring lost in storage for 10 of that. I went into Ray Jewelers and the fabulous staff gave me options and were very kind and helpful. I went with having the jeweler "rebuild" my setting and size the ring. WOW just WOW when I saw it today the ring looked like I imagined it did when my mother's Aunt Blanche received it from a gentleman who was Courting her. It made me tear up with joy! Thank you so much to everyone at Ray's for bringing what was once Blanches, then Jean's and now mine back to its...

Ray Jewelers is the ONLY place I will ever go for all my future jewelry needs. My now fiancé and I went into the store to begin the process of engagement ring shopping and met Maggie. Maggie was amazing, she pulled out any setting I wanted to look at and answered every question we had, showing just how knowledgable she truly is. My fiancé went back with his parents to choose a diamond and Maggie had hand selected diamonds for him to choose from. My engagement ring is everything I could ever want and so much more. The whole Ray Jewelers Team is amazing, they get to know you and care so deeply that you get exactly...