Store Space Self Storage — Local services in City of Lackawanna

The best customer service i have experienced in a vert long time Michele was understanding,helpful, respectful, very informative, compassionate, and work with me. Because of my health I had to shut down my food truckand put my equipment in storage (store space self storage) until I had the surgery done..do to some complications the surger will take longed than expected..due to financial difficulties and not working my unit was in default and subject to be auction off ..I attempted many ways to get my unit out of auction with no good results. I set in my mind I will just let it go and try to rebuild all I have worked hard for after surgery basically I will just rebuild.i felt lost and depressed because i didn't want to loose all of my belongings...just when I thought l lost everything I got a phone call from Michele I explained to Michele my situation to her and she directed me on a few options and gave me lot of information and she worked with me and because of her great customer service, knowledge and compassion.i was able to make some changes move some things around and keep my items..thank you from the bottom of my heart...

I’m so glad I found this storage facility. The units are clean and secure and the process of renting is convenient and easy. The prices are reasonable especially if you can get in when they are running promotions. The management, and specifically Michelle, the Store Space manager on site is what sets this facility apart from all the others. Michelle has gone above and beyond what I would normally expect, to accommodate my needs and make sure that I am happy. I will admit that I am not always an easy customer to satisfy but because of her work ethic and willingness to make my experience with the company a positive one, I will absolutely recommend that you do business here. She has made my life easier and I am very happy to recommend her to anyone who is looking for a storage unit. Thank you and keep up...

Agree with every negative review. This place is the worst! They randomly leave their gate wide open for anyone to get in, and when it’s closed you have issues getting in with your code! I vacated my storage unit & have talked to several people since, saying I would get an email confirmation from the manager, instead I received another invoice for next month! Unprofessional business practices, complete negligence & lack of accountability or communication here. Would rate this zero stars & would never do business again with these people, will let all my friends and family know to not do business here either, it’s a complete headache with this place & not worth it! Do not waste your money here! They will continue to try and take more even after you...