Tops Friendly Markets — Local services in City of North Tonawanda

They need to seriously train their cashiers and staff better. There was 3 lanes open, 2 were "15 items or less" a couple got in the express lane with...no lie, over 8 bags worth of small groceries. I counted over 40 items and many more were already in their cart. Why do you have an •express lane and a •cashier/worker if your worker isn't going to do their job and tell that couple to go to a regular line. Then when we had 4 items and the elderly lady in line had 1 item, and many more guest had to wait almost 10 minutes in an "express lane" to cash out.

So you either tell the jerks who tried to screw everyone over to "go to the other lane" and maybe make the rule breakers mad.... and stick by the signs stated. Or, you let then get away with it and screw over and upset multiple groups of people behind them who were following the rules.

When it comes down to it. Stick to the rules. Tell the people they can't be in the express lane and if it makes them mad, at least it didn't hurt all the numerous people behind them who are doing the right thing.

Just one example of how a better trained staff would help the guest experience be more fair and pleasurable.

I'll...

I never usually have a problem here. It’s well stocked, not over crowded, clean but today I had the rudest cashier I probably ever had! I am in customer service myself and I don’t know how someone can act the way this cashier did.. I’m also pregnant and my back was killing me and she kept telling my fiancé how to put away the bags and after he said he was fine she said “do it whatever way you want” in a nasty way. I said “jesus, you don’t need to have an attitude” and she stopped everything she was doing and stared me down. Made my fiancé upset, he said she looked crazy. They need to hire more professional cashiers! I will be doing self checkout, I refuse to deal with that especially when we were in a rush that’s why he didn’t want to put the bags in the cart the way she suggested because my back kills! I’m pregnant! I wanted to go! It wasn’t that serious she had no reason to act rude. Must be a bad...

I have been going to this Tops store for many years but only because it is close to home and it has a few items I can't get anywhere else. I also shop at Wegman's and Budway's occasionally. I have found that quite often Tops definitely increases there prices on different items I buy on regular basis. On some items I buy I have found the same item at Wegman's up to two dollars cheaper. I DoD bring this up to a store manager awhile ago that because of rising prices he got kind of arrogant with me and talked to me like I was some kind of fool. But I do check my prices to save money believe me. On a good note: I must say that Tops has made a major improvement in bringing in New items and revamping the store. Three stars only because of change over of some...