Tim Hortons — Restaurant in City of North Tonawanda

9/16/2023: order was completely wrong, hashbrowns were 100% microwaved, charged me for bacon on my bagel and THERE WAS NO BACON. Update: Order was wrong last week, had to go back to get what we were missing. Yes, I continue to go here for the sole reason of it being within 3 minutes of my house. This is without a doubt the worst Tim Horton’s in existence and may be the worst fast food restaurant in New York state. The parking lot is awful and congested, the food is awful, the staff fumble with the most simple of orders, and overall it’s just dumpy.

The layout: the parking layout and traffic pattern were designed by a blind person or someone with microwaved hash browns for brains. Why can’t I drive straight onto Meadow Drive after the drive through window? Why must I turn left, right, another right, when exiting? I’ll tell you why, it’s because the city of North Tonawanda charges $100 per foot to modify existing curbs and it would have been an added expense. See the photo. Literally every restaurant in NT but this place has a separate entry and exit.

The staff: on several occasions they’ve been out of doughnuts and bagels at 10 am. Imagine how silly and absurd it would be if McDonald’s ran out of cheeseburgers. Just last week (when my wife forces me to go here) I collected my order from the drive through and the employee asked “is everything you wanted there?” No… no it wasn’t, I was short a hash brown and both doughnuts. This restaurant is like a “claw game” at a carnival, you may not get anything, you may get something (that you didn’t even want), or you may get lucky and get exactly what you want.

The food: I feel like there are enough microwaves here to give the staff cancer or create a Godzilla-type creature. Maybe Godzilla can help them with construction and improve the flow of traffic and parking. Doughnuts I’ve gotten have been stale at times, and not ‘a little stale’ we’re talking as hard as the hockey puck that hit Tim Horton in the head and gave him the idea for this awful restaurant chain that clogs everyone’s morning commute.

Change my mind: Tim Horton’s is basically a breakfast themed Burger King that embraces Canadian heritage to try and pass itself...

TLDR:Disappointing Decline in Service at Meadow Drive Tim Hortons

Over the past year or more, the quality of service at the Tim Hortons on Meadow Drive has noticeably gone downhill. What finally prompted me to write this review was yet another frustrating experience with an incorrect and incomplete order.

Time and time again, this location has failed to have enough stock of basic items. Today, they were out of all croissants, and despite ordering sausage, egg, and cheese sandwiches, we received bacon, egg, and cheese instead. To make matters worse, the wait time was unusually long, and you could feel the stress and disorganization from the employees while they struggled to complete our order.

I can’t help but wonder if there’s been a recent change in management that’s contributed to this decline. Whatever the cause, it’s clear something is off. I’ve started driving out of my way to visit a different Tim Hortons just to avoid the repeated disappointment at this one—despite Meadow being the closest to home.

Every once in a while, I try to give this location another chance out of convenience, but I always end up regretting it. If improvements aren’t made soon, I’m sure more customers will start taking their business elsewhere, just...

Whoever manages this Tim Hortons needs to be let go! This location is the worse location out of all locations! It sucks so bad i wouldn’t even get water from here because something might be wrong with the water lol. First they never have ANYTHING! Staff is a mess! Just about 90% of the time it doesn’t matter what time of the day the doughnuts or bagels are hard and old. How did I go at 9:20am and by bagel is hard as a rock and cold when I asked for it toasted? Be for real! Also maybe teach the employees here to let the Tim bits cool down before glazed because 9/10 if you order Tim bits they will be a mess. Soggy and wet and goes in the trash because not even my toddler wants to eat them like that. I avoid this location but it’s sad because it down the street from my home but I’d rather drive to a different location. Oh and you better believe any latte or any drink that’s not just a regular coffee is going to be disgusting. They use just milk and nothing else. Had to take my coffee and drive to the other location and replaced it with one better. This location sucks big time. I hope they shut down. Oh and let’s try actually putting cream cheese on the damn bagel and not a swipe across like it’s a cream shortage or something. Hate...