Home Outlet — Local services in City of North Tonawanda

My fiance and I recently ordered cabinets from the store in North Tonawanda, Ny. I would like to first start off with saying that I would never ever order anything from your company again due to the fact that it took weeks longer for our cabinets to come in then what was told to us, plus These cabinets are a joke! Not only did they not come with ANY instructions, EVERY piece of wood was warped! THEY ARE GARBAGE! we knew they wouldn't be that great but for $2,000 they should at least fit together! When we went to the store to complain about these terrible cabinets that will now put my kitchen remodel behind. We were treated terribly and advised "things like this happen some times". We were offered new crappy cabinets and told we would have to wait 6 weeks for them, we told them this wasn't a possibility since we were literally in the middle of a remodel and would be charged more by our contractors. We were told there was nothing that could be done!!! After sometime the manager finally agreed to take back the draw pulls that came and looked incredibly cheap - not at all like the ones on display. He tried to tell us since they were a custom order we couldn't return them, they didn't even look like the ones we picked out!!! Ugh! I am so disgusted with this company. Now our remodel is behind and we have to spend hours gluing, nailing and clamping these cabinets together to make them form actual squares and not circles!!! Not to mention having to try and find clamps large enough was a pain in itself!! I never write reviews but I really hope I can save someone else the trouble that we have had. This company is ridiculous and next time I would gladly spend far more money and go to another company with better quality and better customer service. Companies that treat people like this should be put out of business and usually do, I only hope karma will catch up to the frauds in charge of...

With being in the water and fire restoration world I am consistently in and out of home improvement / hardware stores on a daily basis. I cannot begin to tell you what a breath of “fresh air” it is to have a store like this but the staff that represents the name of this company !!! I cannot begin to express not only the quality of the products that they carry , but what is most important , how the staff at this specific store takes priority in making sure their customers needs are met. I have probably ordered close to 100+ kitchens throughout my years of restoring homes from this company and have been disappointed maybe just once with the outcome. Dominic the General Manager @ this location not only knows how to design , but knows the answers to my questions before I can even finish my sentence. He even offered his personal cell phone number to make himself more available to satisfy my needs and requests that my team and I have. He is a great leader and even better representative of the brand name.

Brandon who also is very knowledgeable and helpful will go above and beyond to assist any customer that walks through the door. Even though I may have a job in the southern tier or as far as Rochester NY , I would take the drive to deal with this specific location no matter what.

The store is clean , the availability of stock is great and the team @ this location just hands down knows how to “GET IT DONE” !!!

Quality of Products 5/5 Customer Service 7.5/ 5 In Store Experience / Cleanliness 5/5 Staff Knowledge 6/5

I will continue to shop not only with Barton’s Home Outlet but utilize this location for years to come.

It’s nice to know that I can order materials consistently with accurate time frames and a top grade of product , just as advertised.

Thank you guys for all you do for me and my team ! It doesn’t go...

As a contractor working on my own, it’s really important to me to have great relationships with each third party or vendor I work with. From the first day I came in to map out a whole kitchen, Brandon helped me from start to finish, ensuring I got all I needed; assembled, delivered and accurate. Being able to call a store and get the same person that knows my order, communicates changes and makes the entire process smooth is paramount to keeping my job site flowing. I will continue to return again and again to work with Brandon and the rest...