Green Planet Grocery — Local services in City of Oswego

Great selections for various food items! And seemingly-friendly staff. However, the cashier took a valid coupon from my friend and didn’t use it or give him it back. My friend and I went grocery shopping together. We paid separate, had our own groceries, and each had a coupon to use. We compared our receipts once paid and noticed that my receipt showed the coupon taken off, but his didn’t. I kindly approached the cashier about this and he said he took the coupon off using a different method than he did with mine. His explanation was that he took a few cents off from each item, whereas he used my coupon by taking it off from the total, and that’s why the coupon showed up on my receipt and not my friend’s. I had approached him twice trying to understand, and eventually just left. Afterwards I was so confused I pondered the situation and what made me second guess this/catch his lie, was because the store had certain items on-sale and there was a calculated total for those savings shown on the receipts. So on every receipt, if you purchase an item, on-sale, it will tell you your “savings” at the bottom. The cashier said that that “savings” amount was the coupon on my friends receipt. For 1, that wasn’t even the amount the coupon should’ve been. And 2, my receipt, where the coupon was taken off, showed this “savings” amount from the on-sale items IN ADDITION TO my coupon’s discount shown above that. My friend’s receipt only showed the regular savings from the on-sale items the store had. 3rd, I did the math when I got home and it didn’t add up!!! Shocked. I’m not sure if the cashier took the coupon to use for himself for later, or what, but I’m extremely disappointed and won’t be coming back.

Reply to comment from owner:

The cashier started to say a number of cents was taken off from the first item and then he said a number of cents taken off the second item. That is when I interrupted him to ask a question, I never declined him trying to explain. I’m also not sure where the number of cents he was stating even came from. There was nothing stated next to each item on the receipt, so I’m not sure how he was coming up with the numbers he did begin to say. The entire thing sounded fishy. I never declined any opportunity for explanation. In fact I went back to the cashier a second time because I didn’t understand. I was asking questions the entire time trying to understand why the “savings amount” at the bottom of my friend’s receipt didn’t add up since my friend’s groceries costed more than mine, yet somehow I had more discounts shown as taken off on mine. It didn’t and still...

I've been shopping here 3 years since I moved here and never was super impressed with the service, but it was never BAD--until yesterday. To start off, I was in the store for 40 minutes with a sleeping 3 year old on my shoulder and not a single one if the 3 employees ever asked if I needed help, if they could reach something for me, if they could hold things up at the register for me, etc. And then, it's one thing to not know something, but it's another thing for the staff to go out of their way to hassle me and start an argument WHILE I'm checking out. After my experience yesterday, I will never set foot in this store again. Hindsight, I wish I had left my $121 order right there but they're lucky I needed some of that stuff.. Goodbye GP, you lost a...

I’ve worked here on and off for over a year and it has been my favorite place to work. All the staff have been great. Although the store isn’t huge, there are so many options for healthy great foods. The bulk is great especially if you don’t necessarily need a lot of something. And with my background in skin care, I was put in charge of the H&B section. I have learned so much new things including natural ingredients, how supplements can help with skin care, mental and overall health. Everyone is very knowledgeable. If you are looking for a store that has a little bit of everything for mind body and spirit, check...