Oswego Sub Shop — Restaurant in City of Oswego

This place used to be great. It started going downhill years before they remodeled. But once remodeled it really took a turn for the worse.

Years ago they had this reddish orange spicy sandwich oil that really made the sandwich. Does anybody remember this? Now they just have the generic hot pepper sandwich spread and it's just not the same. The roast beef used to be so much better, as did the rolls. Everything did. The flavor of the sandwiches were so delicious and unique. The price used to be worth it. It used be like fine art you could eat and taste.

The sandwiches are now more generic and commercialized, boring, and similar to anything else anybody makes. Yet the price today does not reflect the change in quality. And there is definitely too much on the menu these days to really keep up on the high quality deliciousness it used to be.

It would be great if they could go back to the quality and creativeness they used to be. They were truly sandwich artists back then. Now they are just a place to get generic overpriced sandwiches made by kids that don't care and just want their shift to be over.

Over the years since the changes I do go back in hopes of seeing and tasting that it has turned back to what it used to be. Each time saddened it has not. I used to go once a week minimum. Now I go once a year or less.

Help yourselves out (and me too in these last few years of life) and make the change to go back.

Perhaps, if you do this, you could be the pioneers for change and get others to follow suit. Excite people again and put a stop to their expectation and acceptance for any and all low quality goods and services.

People in general should stop accepting low quality goods and services of any kind. Whether it be a sandwich, a vehicle, a beer, a home, etc, etc. It's the only way to make positive change to get...

I usually don't have issue's with this establishment at all - they've always been good about getting things right and on time but this time was the complete opposite and I don't understand where the miscommunication came in.

I had ordered 2 whole subs and a couple drinks for my husband and I, somewhere along the hour wait, my sub in particular had never made it to the house with my husbands. So I had called when we got the order and had told them that we were missing a sub.

The young woman on the phone had said they'd make it right away and get it to me. Okay, swell, So I waited while my husband wanted to wait until I had gotten mine, sweetest man in the world. But I didn't want his food to get cold so I told him to not wait. 30 minutes go by and still nothing, giving them the benefit of the doubt since it currently is snowing pretty bad outside.

An hour passes now and I'm not to happy as I've already had a crummy day as it was, called them back and apparently the woman I had spoken to earlier never mentioned to anyone else in the store that I was missing a sub. took them 20 minutes to get one to me and it doesn't even look fresh as promised. So I waited 2 whole hours on a 42 dollar order waiting on a sub that they had forgotten to make and be given cold food.

This place needs to either get people who care about their customers or something. I know I won't be ordering here for a while even though I love their food. This has definitely put a damper on how I look at this place when I held it in...

The food is very good, the previous owner was at the counter taking orders. I had ordered online, and when I walked up to the counter I misspoke stating, “I have a mobile order” I then corrected myself and said “I meant an online order, sorry about that,” the older gentleman, later discovered as the previous owner said “so you want to place an online order?” I reply, “I have one that has already been placed.” The previous owner said “that’s what I needed to know. You just made that a lot more difficult than it needed to be.” And then proceeded to let me know that my food will be up soon. I stood there in shock and said “..I accidentally said mobile and then immediately corrected myself..and I also apologized for that..?” He said “yeah. It’s called online.” This is very aggravating to me as it shows the disrespect and disregard to the customers, even though I do not feel as though I was rude and even apologized for misspeaking. This makes me want to not come here again because the interaction really made me feel off for my lunch hour. I usually don’t leave bad reviews, I try my hardest to leave good reviews where they are due. But the attitude I received urged me ti leave...