Kinney Drugs — Local services in City of Oswego

Let me start this by saying , feel free to look at my other google reviews, with the exception of the devil (spectrum internet) and a bug infested hotel, all of my reviews are very positive, pro business, uplift the world in general. I do however believe at some point, lessons need to be taught…. I had the foresight to see where the conversation was headed, so I turned on my voice notes in my phone. Should anyone from Kinney want to argue the merits of my story, I have it all recorded. This place has turned into a dumpster fire in the last few years. 20+ year customer, same dr’s and NO MATTER WHAT, some issue arises each and every time I’m there. Today was the final straw. I have been with the same dr, getting the same sleeping medication for 10+ years. We have been playing around with different doses or extended release versions over the past 6 months to find the least amount of this medication that works properly and Does not make me feel like I’m in a bubble the next day. Keep this in mind, I live (have homes) 3 different places in Nys. I travel constantly for work, I use different pharmacies depending where I’m going to be when the refill ones due. Today after 6 days of delays I finally get the health insurance company to understand why we are getting different doses and styles of this particular medication… my dr, the man whom went to medical school is working with me closely through this process, but apparently the pharmacist MEGAN , working 6/20/24 at 4:00 is far more intellectually savvy then my said dr. She refused to give me my medication as I received different doses several weeks ago. She then treated me like I was a drug seeking scumbag , whom was running pharmacy to pharmacy trying to get some actual sleep. Had she asked , I would have explained all to her. I even had my drs office call her, she went and hid in the corner and quietly basically said I think he’s drugs seeking sleeping pills. I mean grow up. Ask me a few questions for god sake. I’m 50 years old, fairly successful ,but I do have a horse farm, YES I looked homeless during this crazy heat wave upstate ny is having , and yes, I was extremely irritated after 7 hrs out in the sun today. I know Kinney does not care about one singular customer, but I hope many people read this review and maybe avoid the consistent issues myself and clearly othered are facing there. As a side note, the complete lack of actions from every bad review you have received , and responding with a generic “we were sorry to hear about your bad experience, just proves how little you value your customer concerns, or Actually care in any way about making your business better by removing / or retraining employees whom act in this way towards customers . You have to do...

I used to work at this location a few years back. Ever since it has gone under new management it’s gone south. I have medications that I can not stop for any reason. One of my major medications I have now had to fight with them 4 MONTHS IN A ROW. The worst one was they told me that I was picking it up too early, even though it was two days past. My insurance company called the pharmacy & the lady at the pharmacy said, “Well you’re the insurance company so you should be the ones figuring it out.” Then hung up. The insurance company lady said she had never been talked to that way by a pharmacy. Today I tried to refill two medications over the phone since I did not have the bottles on me. I was told once again that I could not pick up that medication. I explained why it might pop up ask that. He rudely said “Well then tell me the number.” I was trying to find the bottle as fast as I could & then not even 30 seconds I heard “I have a whole line of people here. So now you’re going to have to hold.” I drove all the way down there for them to close early. I’ve worked in the medical field & I've talked to a lot of pharmacy’s. This place is by far the rudest people you will meet. You can tell they hate their jobs. DO NOT GO HERE WHATEVER YOU DO. YOU WILL NOT GET THE PROPER...

My daughter went to pick up money from the Western Union with no ID. I set it up so she doesn’t have to show ID. She just turned 18, at her college dorm and she doesn’t have NY state ID yet. The store manager refused her and I had to call and complain. The manager did get in touch with western union and my child was finally able to get the money. But why did this happen? This is a college town - with students from all over the country attending during this COVID mess. All business owners should make it a priority to go above and beyond to help their customers, especially students. I’m not taking about bending the rules. I’m talking about KNOWING the rules. I’m giving the store two stars only because the OTHER people in the store was nice to my daughter. The store manager actually made her feel uncomfortable. She won’t be back,...