Fajita Grill — Restaurant in City of Oswego

Ordered myself and my boyfriend dinner from here, (I have only ever eaten here once and that was the fulton location, but he loves it so we decided to get food from the Oswego location.) I thought, sure why not try something new?

Well we both ended up getting the loaded nachos with queso, and I also, got a quesdilla and a sprite. His nachos were perfect, however, I was supposed to have black beans, sautéed mushrooms and cheese on mine. Well, there was only maybe 5-6 beans in the entire bowl, and the "sautéed" mushrooms were ice cold and hard, and for some reason they LOADED tomatoes on it which I definitely did not order because I hate tomatoes and it also does not say tomatoes on our receipt so I know I didn't accidentally order them by mistake. I thought, okay, whatever I still have my quesdilla, I'll just eat that. My quesdilla was supposed to have the SAME ingredients (sautéed mushrooms, black beans, and cheese) with the addition of taco sauce. Well I go to pick it up and this is ALSO LOADED with tomatoes to the point where the tortilla shell is completely soggy and falling apart from the moisture, I couldn't even hold it. On top of that, the sprite I got tasted AWFUL. Either their soda machines need to be cleaned out or something else was up with it, because it was completely undrinkable for myself and my boyfriend who tried it just to be sure it wasn't my taste buds.

So then my boyfriend decides to call the restaurant (we ordered for take out) to see if we can get the order fixed or refund it or something, a man named Nate or Nick(not sure if he is the manager or not) answered the phone and placed my boyfriend on hold and said he would be right with us as soon as he was done helping the customer he was with, now my boyfriend has been on hold for literally half an hour, so he hangs up and calls back, and the man told him that he tried to answer the call and no one was there, which is a lie because NO ONE picked up our call, and then proceeds to tell my boyfriend to wait another 15 mintes.

The amount of money we spent on this order, I expect better service&quality. My boyfriend and I have both worked in food service before so we undstand that mistakes are made, and were super polite about it when initially calling but after being put on hold for an HOUR with no resolution or any support of compensation or anything towards us. I will never be eating here again and would definitely not recommend anyone else either. The quality does NOT...

We got there, there was about 12-15 people in line. First off the food prep counter was disgusting, old food all over it and opened lids with pieces of food that fell in the container from the one next to it. I saw 6 employees, 2 by the register, one making an online order i believe because it was on paper and was nobody's in line, one mixing and restocking rice, 2 walking around looking confused. Than the girl mixing the rice, start waiting on the next Customer, finally one of the confused employees caught a clue and waited on the next Customer, but you could tell he didn't know what he was doing.. Than one of the guys by the register yelled "Just to let everybody know, we won't have any Queso for a bit, I asked, how long is a bit? He went in the backroom, came back and said, the cook said at lease an hour or so, i asked, you mean you no longer make it a head of time? He said, i don't think so... At that point, most the customers were already frustrated and more than half of us walked out. I was in line for at lease 15 minutes already and i don't know how the ones in front of me have been waiting, but on our way out one guy said it was a wasted half hour with no food. The Place used to be good but the last couple times have been a let down. We left that one drive to ththe one in Fulton, left that one too without food. We were the one only ones in there. The girl started making our order, the food looked old like it had been there for awhile. She told us it was all fresh. The finally straw was i asked for Bacon on my Nachos she took the ladle out of the Bacon container full of Grease pulled it on the Nachos, i said NOPE WE ARE DONE Disgusting i wanted Bacon not Grease and We walked out, Done Last time for us, it's too bad the place...

I don't find myself in Fulton or Oswego very often, but when I do, I always go to Fajita Grill. It was one of my favorite spots while I was in college, and I used to love it.

Fast forward to today: stopped in for lunch with a friend. While ordering, I was a bit taken aback by the state of the food station, and the young buck preparing the meals absolutely carpet-bombing the entire mis-en-place with rice and beans every time he went back for another scoop. Whatever--I've worked in restaurants; they were probably just recovering from a busy lunch and hadn't gotten the opportunity to clean up yet. Paid $46 for two bowl entrees, a large chips, queso, and drinks. Seems high, but given inflation, again, whatever. Left, went home, and dug in to find this blue bit of...something. I'm sorry, but when people make the conscious choice to eat out and spend what amounts to a cart of groceries for a single meal, I expect better. I don't know what this is, and I don't want to know (again considering my prior work in kitchens, the possibilities are endless and mostly disgusting). It's not a bit of a latex glove; that's all I can really say for sure. What's particularly troubling is that they have a contract with SUNY Oswego that allows students to eat there using their meal plan cards. They deserve much better for what they're paying in room/board/food.

I'm just bummed, I guess. I'll never know if/when management changes, if anyone working there is actually FoodSafe Certified, or anything like that, so the safest course of action is obviously to never patronize either establishment anymore, leave this review and be done with it, which I am doing,...