Paul's Big M — Local services in City of Oswego

Paul's Big M in Oswego, NY, is housed in a historic building that originally served as a New York Train Station. Constructed in 1906, the train station operated regularly until 1953. In 1954, the building was converted into a supermarket. In 1977, Paul Heins purchased the property and undertook significant renovations, transforming it into Paul's Big M. A smaller renovation was completed in 2005. A notable feature of the building is the train-related mural on its side. Paul's Big M is located at the intersection of W. First Street and Utica Street in Oswego, NY.

Paul's Big M in Oswego, NY, offers a wide range of products typical of a local supermarket. These include:

Fresh Produce: Fruits and vegetables sourced from local farms and other suppliers. Meat and Seafood: A variety of fresh meats, poultry, and seafood. Deli: Freshly prepared deli meats, cheeses, and salads. Bakery: Freshly baked bread, pastries, and other baked goods. Dairy: Milk, cheese, yogurt, and other dairy products. Pantry Staples: Canned goods, pasta, rice, and other non-perishable items. Frozen Foods: A selection of frozen meals, vegetables, and desserts. Beverages: Soft drinks, juices, coffee, tea, and a selection of alcoholic beverages. Household Items: Cleaning supplies, paper products, and other household essentials. Personal Care: Toiletries, health and beauty products. Local Products: Items sourced from local vendors and farms, reflecting the regional flavors and specialties.

This diverse range of products makes Paul's Big M a convenient one-stop shop for residents and visitors...

I come here at least twice a week. There’s a sign by the door saying to leave bags at the counter with the attendant but there’s never anyone there and the door is locked so I always just put my bag in my cart and do my shopping. Today again there’s no attendant but there’s a sign saying to leave bags on the floor by the door, I’m not leaving my bag on the floor unattended right by the exit. I did my shopping and as I’m paying for my 30 dollars of groceries the cashier on the lane next to our last asks about the stuff in my bag and I said “I came in with that it’s from another store.” She said “it’s from another store?” Mind you her eyes are both facing in opposite directions and her mouth hangs open so I was confused while talking to her and said “yes I have the receipt .” To which she says “are you sure?” I had to show my cashier it and she says I have to leave all bags at the counter and when I told her no one’s there even taking bags she said to at least tell someone next time I have a bag. It’s a disgrace that the prices are super high and the costumers who do come regularly are treated...

I usually go there everyday along with the rest of my family and we are always very happy with the service. However I just went there today and was horribly embarrassed by the cashier asking me to go to the front desk to exchange my change in for cash before she cashed me out. Her reason for this and the excuse given to me by the person at the front desk was that she was leaving and didnt want extra change in her drawer. I have worked customer service many years and never done this to a customer because I know that we all fall on hard times and may not have anymore than the spare change we can scrounge out of couch cushions to spend. I will unfortunately be making the trip across town to shop from now on because the convenience of going the 2 blocks up the street to shop at their store isn't worth being made to feel that way again for not being as fortunate as others and always have the money...