Smokers Choice — Local services in City of Rome

Ok so last night my hubby and I got done loguid and a new vapor cig. The manager new I didn't like the product when I tried it and just called to speak with with someone about it. Basically I got a no return possibly and no apology or compensation from Jeff when he answered the phone. Basically I was sucked into a sale with out all the details. If I new there was just a on and off button I wouldn't of bought it! So I said well basically it seems like I just got sucked into the sale and the employee said yes I guess you did. How can those words come out of a employees mouth?! You don't have the common courtesy to say we take our customers very seriously and I understand your not happy so let me speak with the manager for you or he can give you a call back. But nothing just I up guessyou got sucked I'm the sale and hung up.! Not professional, does not care about their customers! Guess I'm going back to smoke n vape. Even though they do not speak English very well they always let me try and find me something that makes their cliental happy. Then I just found out the manager was trying to tell my hubby something behind my back! This means war!!!!!!!!!!!!!!!!! To some up my feelings, when I called if the emoyee just offered some type of compensation instead of agreeing with me that I did just get sucked into the sale I would not have the anger I have. also while we were there the manager related to his girlfriends relationship to ours saying I'm the end it is the woman's decision. Then don't go behind my back and offer to through I'm another $50 prodeuct and hide it from me. Not professional not loyal and very...

First off i did answer my phone that day mr Garland I told the one you said you didn't know his name yet u mentioned it I was pulling in be in 2 mins... I heard you in background ... I do not lie no point... There r three signs stating no refunds exchanges do to nature of tobacco products but there are exceptions... But the manager is the one who makes that call so Jacob was right in stating Corp policy... Second u did not make the purchase it had no concern to you your friend knows me and knew I would exchange it... You were being a bully and tried to intimidate Jacob and myself ... Not having it you were rude and were called out there on it u had no need to involve ur self in situation at all ... Last I knew ur friend Israel was a big boy and he could handle it him self ur words are slander and funny you still get ur product from the store u just send ur friend now my customers know I'm a upstanding manager and what I can fix and...

Best aspect of this store are the employees, which are the only reason I would continue going there. While they may have a good selection for anything their store policy of "no returns" is terrible, especially when most of the vapes they sell are cheaply made and from China. The mark up on the prices for vape products, especially the mods and other electronics, is robbery but that is a common practice in many vape stores. Have had many vape mods break randomly or begin having problems before breaking withing a month. Even has one not working within the store, before I left.

I don't reccomend Smokers Choice, at all, but with the selection and helpful employees there isn't much else.

Seriously, Smokers Choice better thank the employees they have at this location because otherwise they would lose a ton of business, I...