Aaron's Rent To Own — Local services in City of Schenectady

I am very disappointed. I ordered a bed from them 2-3 weeks ago and everything was fine so I decided to go in and get a entertainment stand when I went in they had none in the store so I looked online and asked them to order it before I could have any say they began to order a used one! I didn't want to pay full price for a used one!!! They were very rude too me! When they finally processed anything I asked to pay both off for 3 months to get it out of the way they just called me today and told me I need to pay my bill they hav3 no record!!!!!!! And on top of it they told me they'd call me 3 days later for the delivery date and I waited 6 days still no call so I went in and they were like oh we forgot to call you! My tv is sitting on the ground and you forgot to call me!?!?! So they said we will call u in a hour.... 4 hours goes by no call!!! Finally I call them and they say we will be there in 20 mins I was 45-1hour away from my house and they just expected me to jump! So I get here and they still didn't show up until 2 hours after the time they said!!!!

After I'm done paying these items I refuse to buy from them...

I've been dealing with this company for years, and although I have been waiting for my couch to be repaired since before Covid, I have yet to get a resolution to my issue. But as a faithful customer, I continued to pay my bill. Yes, I have stopped paying because my couch still has not been repaired in the years I've had it! As a matter of fact, my set is paid off. Why should I continue to give my hard-earned money to a company that keeps ordering parts and never does the required work? Even though one thing has nothing to do with the next, I feel that I have been patient, Covid Mandate has been over and I am over everything. AARON'S can wipe out the 900.00 owed to them for not doing their job! As an excellent customer, I was annoyed that I was harassed via phone for 1 missed payment! Things happen. My address & number hasn't changed. I didn't relocate with their stuff, & I don't sneak in & out of my house to avoid them during this pandemic, I just simply missed a payment! Extend some courtesy and offer a one-time payment to be added to the end...

I originally left a 5 star great review but I am changing it based on recent experience about 2 weeks ago I started a lease and paid 2 weeks I told them I planned to come pay it off on my next payment the guy that helped me said I owed $50 more than I was first told. Fast forward I got to pay the item I had for 2 weeks and now is $30 more to pay off. Whatever at this point I’m done or So I thought, so I give them what the lady said I had to pay, and there’s an issue she then tells me I owe and additional $190 even though she told me the payout I literally can go buy the item I got from them with they payout they were going to get and save $200. I literally have a receipt saying the buyout amount and they are definitely trying to scam you, stay away there are plenty other rent to...