Upscale Exotics — Local services in City of Sherrill

My experience with this reptile store initially was awesome. The only complaint I initially could say I had with the place is that the larger reptiles definitely needed larger enclosures to sit in. It was hard to look at them and come to terms with how very crowded some of them were. Usually a pet store can get away with things like this because they’re on the market and shouldn’t be there for long. After talking with staff however, I learned that these particular reptiles had been there for a longer while. I kept my thoughts to myself as I knew it wouldn’t help any.

Now onto the main issue at hand. There was a miscommunication with the team at Upscale Exotics. We purchased a reptile and made an agreement to come back the next day for him. After coming back, we learned that they had sold our reptile to someone else! I was heartbroken and infuriated. I watched the staff member take the price tag off the tank. How does that even happen? I couldn’t even get my money back, I had to have store credit. Except, the reptile I purchased was the cheapest of his kind at the shop by a couple hundred dollars. I felt like it was a classic bait and switch, being sort of bottlenecked into purchasing a much more expensive reptile. It was such a horrible experience and I felt it warranted at least 100$ off the other reptile. They did give us 50$ off, which is something and I do still appreciate that. (Hence the 3 star review and not a 2 star.)

I don’t see any other bad experiences on the reviews for this shop. Perhaps my experience was a fluke, perhaps not. You never really know one’s true intentions and I have trust issues when it comes to money. I will just say, perhaps be wary and perhaps if you purchase a reptile here, maybe bring them home the same day.

Otherwise, the shop is very clean, the enclosures are clean and the people...

I have not visited the store in person however I have ordered online. Customer service is fantastic they shipped within a day of me paying. I ordered their lemon red ear slider from Facebook. The turtle came in in wonderful shape great weight and active. They cared so much about him the asked for an update. Next time we are traveling in the area this is a must stop for me. I can not say enough nice things about my experience and the turtle i recieved. Highly...

Made the 75 mile trip west AND glad we did! Zack was AWESOME, easy to talk with and fully engaged! Great selection of supplies/inventory with fair pricing! A "broad" selection of Reptiles but for me, it was without a doubt the multiple Hognose they had in-house..... VERY cool place! Knowledgeable staff, impeccably clean facility and...