Raymour & Flanigan Furniture and Mattress Outlet & Clearance Center — Local services in City of Yonkers

If zero stars was possible that is what this location would get. We placed an order for two dressers on August 15. We were told that they had to order the items from the warehouse and we would be scheduled for a delivery date once the items got to the store from the warehouse. Two weeks ago we received a call from one of the employees informing us that the dressers had arrived at the warehouse. Naturally, we were incredibly excited and wanted to schedule a delivery date ASAP. We had been living out of boxes for the longest and were super psyched about receiving our dressers. The Raymour and Flannigan employee told us that our projected delivery date was September 8 and that someone would follow up with us to process the final payment and set a time. Fast forward two weeks later, no one ever called us back. Thinking that we were still scheduled for a delivery date of September 8, we finally called them to find out what time we should expect delivery of the items. To our surprise, no one had scheduled a delivery of our goods. In fact, we were informed that the next available date would not be until September 17. What?! You guys failed to follow up like you promised you would and now we're the ones being inconvenienced for yet ANOTHER TWO WEEKS! We were told that we would receive a call from the store manager. Almost EIGHT hours later we get a call, but not from the manager. Oh no, apparently solving customers' problems was too far beneath Raymour and Flannigan managers. Instead, we received a call from a very helpful representative. However, she was very limited in what she could do because she had to keep emailing the manager for clearance. We were told to go ahead and complete the payment because this was the only way delivery could be scheduled. Done - payment completed. We were then told that there was absolutely no way we could be accommodated for delivery this week and the next earliest date was September 17. Are you SERIOUS?! This store inconveniences me, tells me not to do anything until they call me back, the NEVER call me back, tell me that a manager will personally get in touch with me, the manger NEVER calls me, and now somehow I am expected to be understanding? Absolutely not! You guys messed up - not me! Oh, we'll offer you store credit. I DON'T WANT IT - I WANT MY FURNITURE! Do they seriously think that I will EVER patronize this store ever again after this experience? Most definitely not! And I will be sure to tell everyone I know to do the same. This has been an incredibly frustrating and disappointing experience. I decided to go with a store that was supposedly highly regarded and reputable. Clearly, I should have gone elsewhere. This was a terrible experience and I need to find a way to contact a district manager or someone. This is completely unacceptable. Supposedly a "manager" will contact me tomorrow before 12 because it's not like I have a job or anything. So once again, I am expected to rearrange my life because someone at Raymour and Flannigan failed to do their job. I am so disgusted with this company and this location in particular. No, I absolutely DO NOT...

I just changed my 4-Star review to a 1-Star. I received the following email from Raymore & Flanigan. The photo says it all. It seems R&F have a little lottery going on. Hence, all reviews you see are suspect. So sad. Obviously a case of the CEO having no scruples. R&F REVIEWS ARE NOT TO BE TRUSTED.

This is the review I wrote before getting the lottery offer:

For the rock-bottom deals on nice furniture, you can't beat Raymore & Flanigan's huge bargain warehouse in the old Toys-R-Us building off Central Avenue. Understand, however, that these are the lowest cost and consequently lowest quality items the firm offers.

Shop here first, however just to taste your own taste! You may find everything just fine and score a bargain. But if your taste hungers for a bit more quality, depart this store, head north a mile or so on Central Avenue and turn left at the light to enter the Raymore & Flanigan main store. Here, the quality better and the prices a bit more - not that much really.

At both locations, you'll find very helpful staff, that meet me right at the door, patiently show you around, and point out various levels of quality in fit and build. Prices very reasonable. However, R & F seem to specialize in lower-cost and low-to-mid quality throughout their wood furniture. Some of the drawers are hard to slide in and out - as if no one in the factory every tested one. Others - at the higher range, have pressed metal rails that work fairly well. R & F does not offer any bedroom furniture with self-closing drawers and only the best models have "dovetail" joined drawer fronts - most being simply stapled.

Considering the fact that most people no longer consider furniture to be an "heirloom" product with furniture simply being discarded every 5-10 years, I'd say R & F is the perfect choice of having something that looks nice for a few years, and like a ballpoint pen, when it runs out of ink, you throw it away and get another - perhaps more contemporary than the last.

This is the 1-Star review I wrote for R&F's bribery lottery.

I already published a 4-star review on Google and Yelp just a day after purchase. I am saddened and dismayed by your crass attempt to bribe me with a chance to win some money. If I'd received this message before writing my review I would have put a one-star and written, "Reviews not to be trusted. R&F offers cash prizes for "unbiased" reviews. ...

This review is based on my delivery experience with Raymour & Flanigan Outlet Store. The delivery man that arrived at my building was extremely hostile and aggressive. He fought with several people in my building, including myself. The maintenance staff were super helpful and trying to advise them of the mirror in the elevator together with needing to use an elevator key to hold open the door. The delivery man was so hostile that he got into his personal space and started arguing. Not being protective because of COVID or anything of the sort. It was as if he wanted to fight. He was taking up room in the hallway and a neighbor of mine needed to pass and all she said was "Excuse Me, may I pass" and he screamed at her as well. Once they got to my floor, they said the ceiling on my floor was not long enough but they had the sofa standing upright. Then, when they were leaving my building, they fought with the maintenance person again, who was trying to help them and hold the elevator door. In my entire life, I have never experience such misallocated aggression, anger and hostility for no reason whatsoever. Then, the delivery person turned around and got aggressive with me and got into my personal space and started flaring his arms and screaming in my face. I had to step back and walk away. It was an extremely frightening experience aside from it being embarrassing for my building staff. This experience has left me shaken to the point that I cannot work right now. I was literally crying and shaking afterwards. The professionalism was not there. I think such a reputable company like Raymour and Flanigan should do more of a background check on their delivery members as they reflect the company as well. Again, this review is solely on the delivery members. I would rate this a negative zero star but that is not an option. Be extremely careful with the delivery members, I did...