Tasca Ford Yonkers — Local services in City of Yonkers

I had my car towed 21 miles on October 10th to Tasca, assuming — although I have moved to Ossining— I would get better service where I bought the car. I thought I would get the car back the next day. Nope, something wrong with the transmission; the “transmission techs” needed to look at it and they were backed up. A couple days later: it’s the torque converter—and it has to be ordered. Meanwhile, no loaner was available. The Edge was my only car, so I rented a Chevy SUV; I was not told that Ford will reimburse car-owners $45 a day for the rental of a FORD vehicle. I eventually spent $1300 on car rentals before i got sick of waiting for a loaner and I bought another car, a 2025 Santa Fe Hybrid (from a Tasca dealer, against my better judgment.) The torque converter turns out to be such a common problem with Ford Edges that the part was back-ordered everywhere. I was not given accurate information as to how long the backorder would take to be filled; I kept thinking for WEEKS I would get a call saying the part was in and the car was fixed. I finally got a call on Nov. 22 that “the transmission was out and they were waiting for the techs” — because it turns out there were unfortunate Ford-owners who had been waiting even longer than I had!! It was not until Dec. 17th that my car was finally ready to be picked up. I don’t know whether the service coordinator was unable to get real or useful information about the timetable on the back order. I was certain not kept updated in the manner I would hope to be. It is a scandal and a shameful indictment of both the auto company and your dealership that this repair took over nine weeks. I am truly unable to describe the frustration and head-shaking disappointment of this process. I lost the use of my car for over two months ($1348 in car payments.) I spent over $1300 in car rentals. The towing charge (so that I would get better care from my home dealership) was $120. In addition to the financial losses, I have lost faith in Ford and in my particular model. The car is tainted and suspect for me: what will go wrong next? Is my family safe in this car? I thought of selling the car and reached out to your dealership, who gave me an insultingly lowball offer. The only positive in this affair is that Oscar Gonzalez seemed truly concerned and apologetic. I hope that Tasca and the Ford Motor Company will take steps to ensure that no one else has this experience...

Worst place ever. First truck I bought was in the shop over 15 times they would not fix it correctly. I had to bring it to another dealer was nothing but problems. Was going to put it through lemon. Law corporate called me and asked me to keep the truck traded in and get another Ford. I bit my lip did that they told me they’d wave the over miles now they’re trying to bill me $12,000 for over miles got a 2025 Ford Explorer ST when I got that called the dealer a week later got it on Christmas noticed on the roof that there was damage in the roof brought it to several body shops. it was a factory defect that they said on the body and the pain . When I brought it to the dealer, I explained to them I showed them all they had to do was check it out and put factory defect when I came in the next day. Service department was rude. Was blaming me after seeing it asking me. How do I know? I didn’t do it then went for a ride with me in the car cause I hear air coming in from the back corner door tells me he doesn’t hear anything. They say they’re gonna write it up. I come get it the next day. They write nothing wrong with the car. Then he laughed, smiles in my face and says nothing I could do about it and walks away. Better Business Bureau has been notified Ford corporate points their finger at them they point their finger at Ford corporate Ford corporate has reviews about them as well that you can look up. You can call all my information is 100% correct I guarantee that every car there or most cars have body damage from the factory Ford explorers corner of the roofs have ripples in them above the door cannot be fixed when I brought it to them and they lied to me, the manager came out told me to bring it back. They would send it out as well have not answered me since eight voice messages later I’ve been asking to speak to the owner. No one will give me the information they keep hanging up on me. It is a disgrace. Trust me don’t shop there the only one person in that whole entire place that is reputable was my sales rep that sold me the vehicle other than that everyone else there is a bunch of scumbags. They don’t know what they’re doing. They don’t care about you. They’re just trying to push out cars. This is a new owner that bought this dealer. The last one sold it because it was nothing but problems like I said...

Bring Smith Carins Ford back to Yonkers Tesca Service Dept has much work to do In Order to meet the same standards as their predecessor First interaction with them was fine no issues was happy but this go round thus have changed fir the worse. Dropped car off on 8/8 for normal maintenance and nys inspection with 2 other recommendations from last service. Described a jerking motion when stuck in traffic. Made sure they knew I had Ford Protect Service Plan. I Called late afternoon to get update since no one send any update. I was informed that they need to keep the car since they confirmed the jerking issue must be transmission. They said an inspector from the Ford Protect would need to come inspect the car for and get approval to move forward with the fix. They should be onsite within 48 hours. Per rep cannot give me a loaner until inspector approves the work. This is ridiculous in my opinion. Day 2 No update from anyone until I called. Same story no inspector yet bla bla bla! No loaner . Had to rent a car so my normal daily routine could continue. Finally an update update 6 days later inspector was there no approval as of yet. Day 7 ,they still have my car, I asked what work was done received the info from rep and said I will be picking up my Car. We are now on Day 8. Arrived at Tesca and I was informed still no approval. Best estimate 4 to 5weeks for completion and still-they have no loaner car to offer me. They are just following the process they say. So 1200 dollars later for Tasca service and the rent a car and still no resolution and no loaner car ! Best of all is they could not find the key to get me my car ! Waited at least an additional 15 minutes while they scrambled looking for the keys. Unorganized circus for sure. So much more this is the summary. UPDATE 9-5-24 After a few phone calls from Tasca (after seeing the review ) they did come through with a loaner and they completed the transmission replacement within the 2 1/2weeks estimated. Was definitely kept up to date on the status. We Also received a discount on the balance owed from the extended warranty “Ford Protect” that was purchased when the initial warranty was completed Appreciate the assistance of Victor Rodriguez who was extremely helpful and professional. He restored some faith for us...