Alabama Power — Local services in Clanton

We asked for our power to be shut off on a Friday because we were moving and needed to take our pole. We came home home on Thursday, the day we set it up to be turned off the next day and they had already disconnected it from the pole. Our animals were inside extremely hot and we were supposed to sleep there that night. Called them about their mistake and got the run around and were told that we told them the same day. Had to stay at a motel. why would we be upset and put out if it was our mistake. They cut us off a day early while we were still trying to pack our belongings. My husband has COPD and relies on breathing machines and also has PTSD. They didn't seem to care and...

After my Father was coerced into keeping budget billing on a falling apart trailer by the employee with Brown curly hair which refused to give me her name because I will be filing a complaint against her she takes advantage of The elderly especially those with mental health issues. I had to call a -1 800 number but got it taken care of and found out she could indeed do it at the office but she refused to talk to my mother who handles my father’s finances. If I could give a 0 star I would and wish I...

Anna was an absolute pleasure to work with! We bought several appliances. We checked around so we went back on multiple occasions. She never got frustrated with any of our questions. We even went in a couple of times at the end of a very busy day and we could tell she was very tired. She was still extremely helpful and courteous. Anna made a stressful buying experience very pleasurable! This is the type of employee that you want working for your company! Absolutely amazing...