RHINO Vape & Tobacco — Local services in Clanton

I’d say at first I totally loved coming here. The energy of the people was phenomenal (so I thought) I started buying vape juice. And months later a new device. I was hesitant on getting an internal battery vape ( I’ve been vaping since 2013) but I was like ok imma try one again. I ended up getting a Smok AMP5 in April. I kept the box until the end of last month. Well of course threw it away. A week later the device wasn’t wanting to charge. I used multiple chargers. And still having trouble. I went in the business to get juice and explained to the one nice guy that I was having trouble. He looked at it and said I hope you still have the box. I thought oh shi smh. Went home looked for it and nope didn’t have it. And when I went to Smoke warranty website I have to have the authentication card. Well I don’t have it. I called them yesterday the same nice guy answered. I explained again what was going on. Bc I have the receipt but not the box. He gave a suggestion of and option. But then said “I’m sorry but I’m with a customer” I said ok. And phone hung up. At the same time I thought, ummm I’m a customer as well RIGHT? So what the heck!! Anyways I just shook it off. And today I go in the business. There is a new employee and I’m guessing the manager or owner that I seen almost every time but the last 5 or 6 times. And was like ok. Here’s the “cool good energy guy”. Well I explained to the new guy. He asked if it was the charge cable. I explained nope I have like so many C port chargers. And have tried almost everyone of them. Well he speaks to the manager or whatever. He asks him to go try to charge it. And of course like a minute later he’s back and said no it’s the device. I explained everything again. It’s not even 4 months ago I got this. He starts explaining all the better brands like I’m just going to buy another (#1 I don’t have the money) he kept going over the brands. I patiently listening. Oh then says “oh yeah that’s an older version”. We don’t have any in. Once again explained I shouldn’t have to buy another 4 months later. Oh and I don’t have the money. He then tells me so when you get paid just come by and we will see if we can figure something out and get you one with a single battery. But other than that there’s nothing I can do. I then just say well when working 12, 15 or 23 hours. I don’t have money to spend on a device that should seriously still be working. Like I legit have bills to pay….. I know my $ situation isn’t anyone’s problem. But dude c’mon now freaking 4 months and a device you sold and have all this negative info on and was there talking with the other guy and me as I was purchasing it. And never once did you advice me or try to swing my decision elsewhere. Ok. Ummm wonderful customer service man. It’s all negative thoughts of the place I once felt comfortable with. And that is very rare for me. Bc people are selfish, misleading and so much more! And now this place and those ppl are apart of that category!! Kudos Man! Great freaking business. Glad to see the true colors now! Oh and as I was tearing up bc of life right now. He says I hope the rest of your day gets better! ….. okay I totally appreciate that! Thanks for being a...

Started off with a very bad experience. However, I managed to get that worked out. I’ll buy my supplies here, but I have never bought a device here that didnt mess up. I started to buy one last night thinking that they’d be good enough to work out something with the last one I bought at the end of March. This review is subject to be updated. Update:10-10-2024...

Got some great 5 star service today. Preston was super well versed in everything I asked about and everything I thought I knew about vapes and all that completely backwards. He was super patient and explained everything and set me up with the cheapest and best solution. Def would recommend.out of the like three or so vape shops in clanton this...