Michael Kors Outlet — Local services in Clarksburg

I agree with CRN frthePhilippines. The young ladies in that store are very rude and provide extremely bad customer service. My situation is a little bit different, my first time in the store was with my mom and the sale people were very rude, they did not greet us or ask if we needed some assistance. My mom was wearing her MK bag that she purchased from Montgomery mall a while back. They had the audacity to ask her if she walked in with that bag but they didn't question anybody else. I went to the yesterday with some friends (1 Hispanic and 1 white). Don't you know they did not even greet me or my hispanic friend but my white friend was greeted and assisted. This is a problem, you should never judge a book by it's color and in this case, the color of someone's skin. I am actually a GS - 15 for the Department of Defense and my Hispanic friend is the CEO of her IT company. I am very disappointed and will not waste my time or money shopping at that store if the managers are okay with there employees treating customers in that manner. If it wasn't for your customers you wouldn't have...

My sister and I walked in the store looking for a purse and wallet to buy. My sister loves MK and is a rewards member already had on a MK scarf, coat and wristlet. Immediately, the manager on duty approached us as if we were stealing. She was dismissive and honestly rude. She walked away, barely interested in helping us and finally Renata came over extremely friendly/helpful to service us. When the time came to check out, the manager on duty was still rude and full of negative assumptions. She rung out our items and said “now this wallet is $75, I are you sure that’s still ok” as if we couldn’t afford it. Then when we paid in cash she gladly said “just for your information, if you want to return these items, you won’t get cash back…in case you wanted to know”. My issue is that 1: we knew exactly how much we were spending 2: she assumed we were gonna return the items. Mind you, again, my sister is an reward member 🗣 and fully covered in the brand as we are buying. The cashier...

I really enjoyed my shopping experience at MK! I arrived later in the evening and was greeted by Kate, who informed me about the new collection they had just stocked. I initially went there to replace my watch. Although I had done some online shopping on the MK website, I decided to visit the store, and I’m so glad I did. Kate and Jessica made the experience unforgettable. They showed me different designs, and were patient as I tried on several watches. They gave me feedback and made me feel comfortable throughout the entire process. I ended up buying a watch that night, as well as a wallet, taking advantage of the sale they were offering. I enjoyed the experience so much that the next day, I returned to buy a gift for my daughter. Once again, everyone was incredibly helpful and assisted me in picking out the perfect purse for her. What I loved most was how Kate sprayed perfume on the shopping bag – it really elevated the gift...