CVS — Local services in Clayton

This is the worst pharmacy experience I have ever had at a CVS. I dropped off 2 prescriptions to be filled. They were filled promptly, but later I noticed both said “0 refills.” That was not correct, so I called to ask. (Mind you, I just got out of the ER, but I thought it better to go ahead and fix the problem.) I spoke with a male pharmacist who told me they do not fill refills from the ER. That is not true, because I have been going to this CVS for 2 years and it’s never been a problem, so I told him just that. I expected more information, and thought maybe it was a new rule. Instead, he immediately became rude and argumentative, telling me I was wrong, to the point where I could not discuss the matter further. I tried to explain “I am only telling you my past experience,” but he would not see it that way. I chose to end the argument by asking to speak with a manager, which he said yes to, quipped “be civil,” and put me on hold. I didn’t expect to get very far over the phone, so I decided to go back to the store. Once at the store, a very nice blonde female clerk sent the manager (store manager, NOT pharmacy) to the pharmacy right away, at my request. I told him my issue. I expected he could mediate so that all relevant information could be made known, and any error be corrected. First, he asked to look at my prescriptions, which made me uncomfortable because it’s personal information protected by law. I showed him, assuming he was just trying to help. He tried to interpret and explain my prescriptions to me, only causing more confusion. I asked if I could please see the original prescriptions, and that I’d take my business elsewhere if I could not expect the service I was used to. He went to the pharmacists’ desk, looked over the papers provided, and for whatever reason chose the one prescription with no refills to show me, instead of bringing both. It could have been a mistake, but I’m not certain based on his attitude. If it was a mistake, it stands that it was not helpful. Once again he, the store manager (not a pharmacist) wanted to interpret and explain my medical information to me, without my asking or consent. I told him there are two prescriptions, and the concern was not about the prescription without refills. Sure enough the other page said 3 refills. I brought proof of my former prescriptions that had been refilled as well. Then, he changed his tune to say “We’ll fill whatever it says.” That was the only resolution I was hoping for, but I had to debate because of the prejudice that I was wrong. The only person actually trying to help, even so far as to call my doctor, was Julie, the other pharmacist. She was also the person who filled the prescription, so it made sense. The store manager and the other pharmacist primarily argued, put me to extra trouble, and maybe even try to fool me. I find their behavior insensitive and irresponsible; because this is a medication for an acute, even life-threatening condition; and I myself was fragile and really needed...

This pharmacy needs help getting the store and pharmacy staffed they will tell you give them 2 hours and they will have it ready you show up and it is not ready it took the a whole day fill 1 drug and then they told me were realy busey let me loan you a few get you buy and we will get it ready well i given them 2 days and i go back and they never even filled it i have to use them because my drug insurance is cvs carmark the tech rolled his eye at me today because i was complaining about there poor customer service how dare you Chad and i will call you out thats not how you treat customers you should be more concerned about the drug you dident fill could land me in the hospital beause you...

Everyone that works there is super helpful if I have questions, so that gets some stars. But... Usually it's a hassle to get my prescription filled even tho my Dr called it in days before and they say I can't fill it. Some months they don't have my medication and it takes weeks to get it in. It's not the best for my mental health when I miss my medication. I have to wait on the phone 4ever!!! I hate it but they are doing their best I guess. It's cheaper here than anywhere else around here so I'll deal with it. The people there are helpful and friendly when I get to talk to them....