My family and I had the BEST time celebrating the 2025 New Year by visiting Suncadia's ice skating rink :) We are a family of 8 (3 couples & 2 children) and we all had the BEST time there! Trina was an absolute ANGEL and made the whole experience that much better :) We were greeted with a beautiful smile as she answered all of our questions while preserving the magic of the experience :) Immediately we felt SO welcome in our new exciting & friendly environment :) I asked Trina if there were any hand warmers available for sale (due to my poor planning) and she kindly handed me a few from her own stash :) It was the sweetest thing ever and I will never forget it- I was sooooo cold and I knew I wouldn't be able to enjoy the evening the way we hoped while freezing haha- SO she ABSOLUTELY made the experience for me and my family (thank you so much Trina) :). There were several beverage options (including adult bevs) ) in a fridge right where we picked up our skates. - I got the Cutwater Whiskey Sour (sooo good). We sat next to a beautiful fireplace with comfy seating to put our skates on when I realized my skates were too small. Trina happily replaced them for me with no issue and we made our way to the rink! The experience was incredible! It was a bit different from your classic ice rink- but it was still incredible and sooooo much fun! (just a new experience altogether which was awesome). I was sad to hear that some of their guests are very cruel to the staff because they didn't do their research to learn that it's a Glice Rink (not an ICE rink) which allows them to offer/provide access to the public year round. On top of the amazing hospitality and overall positive vibe- they took it up a notch by providing skating aids for children and adults - my nephew loved the whale and it made for such an enjoyable and stress-free experience. During our lovely time there, we had a mishap and dropped one of our drinks- Trina was so kind and understanding and provided us with a towel to clean up with :) Suncadia also provides beautiful CLEAN (and warm haha) restrooms (women, men, and wheelchair accessible)- I did not expect to have one so close to where we were and was blown away by the quality and effort they put into every aspect of their Center. When the time came to say goodbye to our new favorite place and return our skates, Trina gifted us glow sticks for our 2 baby nephews which tremendously helped us in easing them into leaving this magical place :) We are so excited to come back and bring back other friends and family in the future
Read moreThe width of the deck from the exterior walls to the pool is too narrow, by at least a meter. The floor is WICKED slippery. As in attempt to not walk in a straight line and you slip and fall slippery. It's tile. It looks nice but it's a concussed child away from a lawsuit and being replaced by what every other pool in the universe uses as a pool deck: Something with grip. The steps up to the water slide are painted metal, which are rusting through the paint. On every step. They already need to be ripped out and replaced with concrete or plastic.
We were here on a Monday in July and the resort was easily only at 1/3 capacity yet the pool at the swim and fitness center...
Read moreIt’s a clean and bright space. Beautiful, majestic views and peaceful environment. Very clean rooms and linens. Negatives... the potpourri air freshener running through the building is so incredibly strong. No one wants to breathe that in while working out. The steam room is broken yet their website advertises that it’s up and running. And what gym, pool and hot tub close at 7pm?!! People want a workout and relaxation later on in the day after they’ve been golfing, hiking, exploring. We had to ask the front desk for robes and bottles of water. We paid a lot to be here so it would be nice to have more access to the amenities with the small touches laid out for us...
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