The Stovehouse — Restaurant in Cle Elum

We had a reservation for 2 people at 815pm. When we arrived, we were asked to wait in the lobby area where we could order food, or have a drink while waiting for our table (although no one came over to check on us or offer a drink/water). We opted to wait for a table instead of flagging someone down to place an order. About 10 minutes goes by and I asked the host about our table again since I received a text earlier stating the table was ready. The host response was that they had multiple walk ins at 8pm that were seated so they didn't have a table available. That makes no sense to me. Why would you seat the walk ins at a reserved table? Sounds more like first come first served, and maybe the resturant shouldn't take reservations. We ended up sitting at the bar, which took a bit to get our order placed so we just got an appetizer (carne aside fries) which were just ok, and way overpriced for what you get. The bartender was nice and our spicy margarita was good so ill give it two stars for that part only. Overall, this experience was not good and I have no plans to return. I would not recommend...

The food was awesome. We had the chicken wings, crab-artichoke dip, pretzel and two mixed drinks. And we ordered the cheesecake takeaway. It looks amazing. (Will try it later! Too full!) The service by our waitstaff was very pleasant. All of them were as nice as could be. I can’t fault them for the incredible disorganization they worked under. We weren’t in a rush (vacation!) so were being as mellow as possible about the, well, ...invisible service. I had to eventually go up to the bar and ask if we were supposed to order for ourselves there. Finally a waitperson came by. It took 2 hours to order, receive, and eat our appetizers. We must’ve overheard the words “Sorry about that!” a minimum of 6 times, said to various other diners. Everyone’s orders looked all screwed up, and customers were getting up and fetching things for themselves. It was actually becoming our primary entertainment 😆. So 4 stars for very nice and hardworking waitstaff, 5 for the delicious food and drinks, but a big -1 for the lack of organization. Recommended, with the caveat: don’t...

Poor customer service. I made a reservation on google showed up for dinner with my 3 hungry kids and was told they couldn't honor my reservation because they were overbooked. The guy kept telling me he didn't have anywhere to seat us and we had to go to another restaurant in the resort. I showed him my emailed confirmation and he said it was a computer error and that he couldn't honor our reservation. After telling him 3x that his response was not acceptable he finally sat us after huffing and puffing at me. HIs attitude and tone were completely disrespectful for any establishment. Where he sat us was at a high top table, my 1 year old sitting in a high chair had a table right at the level of his forehead. When I asked if there was somewhere else we could sit (there were 4-5 empty tables at that time and no one after us was seated the rest of the time we were at the restaurant) he said no there was nowhere else he could seat us. But luckily our server was really kind and moved us to another table. Overall, it was not a great experience and I...