DICK'S Sporting Goods — Local services in Clermont

This is a review of Dick's Sporting Goods online, and not of the Clermont Store.

I placed an order for a birthday present for my husband on 11/17/15. The item was in stock when I ordered it. On the website it says that this order usually ships in 1-2 days...today is 11/22/15, and my order has still NOT YET SHIPPED. When I reached out to Customer Service the first 2 times (11/19/15 and 11/20/15) I was assured that the item's status was "Waiting to be picked up by shipper" (most recently on 11/20/15) and would most likely be shipped out the following day. I just completed a THIRD call to customer service - I had to request to speak to a supervisor to find out that the reason my order has not been shipped is because they are having difficulty finding a warehouse that has the item in stock. If I had been given that information the first time that I called on 11/19/15, I would have cancelled my order and given my business to another company - I wanted to have this item by a certain time to give to my husband. When I expressed my complaints to the supervisor, the only thing she was able to do for me was to offer to cancel the order and refund my money (doesn't help...I still don't have a present for my husband), change the order to a size that she can guarantee is in stock (change from a Medium to an XL? Really?), or, if the item couldn't be found in any warehouse and automatically cancels, she would refund my money and give me 10% credit code towards an item of similar cost ($3? Not helpful). When I pointed out to her that 10% was not acceptable compensation, she agreed and offered a $10 coupon code. Better. In the end I requested that if the item was found in a warehouse I would like free overnight shipping, and if the order had to be cancelled because the item was out of stock I would like to have a $10 gift card mailed to me, rather than the coupon code, as the code would not be able to be combined with any other offers. The supervisor told me that she would make a note, but could not guarantee my requests (ridiculous...and Customer Service Manager should have the authority to do anything reasonable that the customer requests.) I am EXTREMELY disappointed with Dick's Sporting Goods Customer Service. Your company charges borderline RIDICULOUS prices for most items, then gives terrible customer service. For shame. I will not recommend Dick's Sporting Goods to any...

I'm glad that customers are having a good experience at this store, however, approximately 6 years ago this place was an extremely toxic environment that did not have enough minorities working within the store. The new cashiers would get taken advantage of without thorough training, prices were approved to be altered in the system by upper management and other senior staff but when loss prevention would come to the store it was always the cashier to be thrown under the bus.

The pricing practices within the store are shady, management at that time with an exception of one Manager were berating, misogynistic and unprofessional. Managers in the store internally handle HR Complaints against them when they should have been handled by HR Managers. Then, in an ironic and malevolent manner would spontaneously fire employees who reported them for misconduct. Talking through their microphones when they spot a shady character who "looks like they're going to steal who so happens to be Black" in 9/10 cases. If you've felt you were followed around by staff with walkie talkies and earpieces when you were trying to buy things, that's why.

They let each other know when a suspect character walks in the door so chances are if you came in wearing non-sports-brand clothes or came to buy something on your way home from work and might have had some dirt or w.e. they'd automatically assume you're a thief even though they're the ones that are sending red flags to their own loss prevention with unauthorized practices that they blame on other employees that are dispensable enough to fire at will.

I'm very happy that the Management Staff believes in the outlook of succeed and meet their puppets quotas at all cost. Even to the cost of moral or ethic business management. But then again, after taking from the horrible examples within this store I took those lessons as a young adult and turned into a Dual-Department Manager for a Billion Dollar Corporation and we never went broke treating our people unfairly.

Anyway, enough with this internal jargon I hope this store gets the business it deserves, I hope the employees are treated fairly now without prejudice, with respect...

Read online somewhere that they sold Hydro Flask water bottles so I went to get a couple. First off, the store while organized well when it comes to major categories makes no sense when it comes to smaller items. Rather than having all of the water bottles in one section they are spread throughout the store in various locations. After walking around a bit I found them and went to the registers to purchase them. There was one register open (not busy on Tuesday afternoon 2/9/16 2-3 p.m. so no big deal) with a young woman working it helping a mother and daughter in front of me. It seemed the mother and daughter decided they were going to purchase another item and walked back to the sales floor. I hesitated but after a moment approached the register. The employee looked at me, saying nothing to me while she seemed to be talking on a headset. After waiting a few minutes she asked me to step back into line because she was helping someone. Rather than help a customer who is ready to check out she decides she is going to wait for the people who were not ready to come back. So I wait, the other customers return and someone they know approaches them and says hello. While they are chatting the cashier interrupts and tells the man he needs to go stand in line! Somewhat bewildered he says goodbye and apologizes to those of us in line and gets in the back of the line. When I check out I set the basket my goods were in on the counter, I complete the transaction and to top it all off she asks me to return the basket where I got it from rather than setting it down and doing so herself when she isn't taking care of any customers. I found her to be completely lacking in any customer service skills or personality for that matter behaving with a subtle arrogance the entire time. I put the basket back because it's not like it was difficult but I should have just left it there and walked away on principle. The only reason I didn't order these on amazon was because I wanted them now, next time...