Target — Local services in Clermont

Dear Target Customer Service, I am writing to express my deep disappointment and frustration with the poor customer service experience my wife and I encountered at the Target store located in Clermont, Florida, on 5/14/23 My wife visited the store with the intention of exchanging a faulty product that had stopped working within the return period. However, the process turned into a nightmare due to several issues encountered with the return representatives and management staff, particularly with a manager named Kenzi. Initially, there was confusion regarding the exchange of the product, as the return representative attempted to charge us the price difference between the sale price my wife had purchased the item for and its regular retail price. This issue was eventually resolved by a team lead, but it was only the beginning of our troubles. Subsequently, it was discovered that Target had made an error in the mailing of my wife's new Red Card, resulting in her old card being flagged as invalid. As a result, my wife was unable to receive the 5% discount associated with the Red Card, causing her to lose money in the exchange process. Despite our understanding demeanor and willingness to cooperate, the situation escalated when we requested assistance from a manager to rectify the issue. Manager Kenzie displayed a complete lack of empathy and professionalism. She refused to acknowledge Target's mistake and insisted that my wife should bear the financial burden for the company's error. Kenzi's dismissive attitude and refusal to seek a satisfactory resolution left us feeling undervalued and disrespected as customers. Furthermore, Kenzie’s unprofessional conduct during the interaction, including her aggressive demeanor and refusal to escalate the matter to a higher authority, only exacerbated the situation. We were appalled by her lack of accountability and customer-centric approach, which are fundamental principles of quality customer service. As a result of this negative experience, my wife and I left the store feeling frustrated and disillusioned. We had initially planned to continue shopping for household items at Target but ultimately decided to take our business elsewhere due to the unacceptable treatment we received. In light of the circumstances described, I urge Target's management to investigate this matter thoroughly and take appropriate action with the team lead/manager Kenzie to ensure that such incidents are not repeated in the future with future customers. Additionally, I request that measures be implemented to improve customer service standards and ensure that customers are treated with the respect and courtesy they deserve. Something as simple as a product exchange should not have led to such a horrible feeling and experience as a customer. After all of that we were able to have the exchange done correctly through a different channel with target which easily could’ve have been done in person at the store. Thank you for your attention to this matter. I look forward to a prompt and satisfactory...

Hate to say this cause I love target so much. But due to changing their self check out rules has gone 2 steps too far. First, it started that self check out wasn’t available until after 11am so that put a huge damper on me doing my grocery shopping in the early mornings so I was able to do it before I had classes in the early afternoon. There’s usually only 1-2 registers open in the whole store with cashiers and there’s always long obnoxious lines that take an extra 20 minutes to just get to the cashier to pay. It was a huge inconvenience but it was manageable. Now, found out today that all 8 of the self check out registers are now an express check out of 10 items or less which is insane to me. How is that efficient? Normally, people going to target have more that 10 items so now people who have less items get to go quick and have 8 registers to choose from when the rest of us only get 1-2 open registers with slow cashiers? Make it make sense target! If you’re going to force people who have more than 10 items to wait in long lines to just check out, OPEN MORE REGISTERS. It’s sickening that on top of having to shop around I know I have to wait an additional 20-30 minutes just to wait for my turn to scan and pay. And people wonder why businesses are closing down stores cause it’s no longer convenient to go in person! If I am to continue to shop at target then I will just let the little shoppers do my shopping for me and I’ll pick up my things in the drive up area. Absolutely RIDICULOUS...

After I finish working 12 hours I try to go shop for some clothes -the fitting room is open and not roped off. I specifically checked before shopping because with Covid, fitting rooms are now used as dumpsters mainly. After 30 minutes of picking out what I want try on from this months frumpy prairie mistress collection, I go back to the fitting room - no one is there, it’s open but all the individual doors are locked. Around the same time a worker passed by and I asked if could get a room. She groans “ugh, rolls her eyes and stomps her feet (literally a grown woman throwing a tantrum) and says what? She heard me just fine. After I repeated myself she proceeds to determine the fitting room is closed (at 8pm) I laid all the clothes down -have fun putting them back! (or probably just throwing them in a corner by the looks of the store). This generations’ idea of customer service will be the end of retail stores. Keep up your attitude and you won’t have a customer to roll your eyes at. I managed to work 12 hours at my job - now manage to work yours. Expect less pay more should be targets new motto. I used to be really sad about Amazon overtaking brick & mortar stores, but maybe they just deserve it- the TikTok generation whines over any actual work or face to face interaction. Oh and I almost forgot the other worker whose way I was in while I was picking out clothes to try on she also rolled her eyes and groaned - apparently the grown woman toddler tantrum is in their...