Watkins Jewelry & Repair — Local services in Clinton

Very friendly family owned jewelry store. They have something for anyones budget. Great store to have in our little town. Update - I always felt good about taking my jewelry here. But since the owner retired and his son took over. This place is an absolute joke. I took my wedding ring in to have an upgraded stone put in back in March. This was a gift from my husband to upgrade my ring. After multiple calls and our anniversary come up in August, it still wasn't ready (really 5 months later). So I went in demanding to see my ring. Was starting to feel like I was getting the run around. They did have it, but still not ready. I said I wanted it by August 28 (our anniversary). Assured me it would be ready. So the day came and went in, he said sorry blah blah I can have it for next week. I lost it! Next week my anniversary will be over. It's today, and you've had my ring 6 months. I stormed out. An hour later, he called me to say he'd deliver it to me in an hour. 2 hours pass, and here he was. He did his best to hide my ring but charged me nothing. Rightfully so. Side diamonds were missing shotty soldering. I was devastated. Only plus my husband bought me a new ring since the original, which I loved so much, is now ruined. Will...

I cracked my Seiko watch crystal, so I brought it in. They replaced it within a week! Great job, or so I thought. A few weeks later I wore the watch in the shower (which I had always done previously) and it was filled with water. Uh oh. Took it back and they said: "It's not water-proof, it's just water-resistant. You're not s'posed to wear it in the shower." I told them it had never leaked before, but ok. I said "See what it would cost to fix it and let me know. If it costs more than $20, don't do it!" 3 weeks later, I get a call: "The watch is done, come pick it up." I figured no call, thus they were able to fix it for free. When I got there, they said, "That'll be $130!!!!" "What!?" I said. "First of all, I told you not to work on it if it was going to cost money, and second, it only cost $80 when I bought it." The older man said, "Well, just take it then, no charge, it's Christmas." I didn't want to do that because they had obviously done a lot of work to it and I didn't want to screw them. I told them that and gave them $50. It is a self-winding watch and has been stopping irregularly in the 3 weeks since I picked it up. I'm so sorry I ever took it there. Beware. They do not seem to...

I dropped off an antique mantle clock late in July to have it cleaned. It wasn't consistently chiming but kept perfect time. Watkins said they normally took 30 days for cleaning but weren't busy and thought they would be done with my clock in 10 days. I called back 2 months later and asked how they were doing with my clock. They asked me to describe it. After a long wait they came back and told me it wasn't done. I asked if I needed to keep calling back and they said that would be ok. So I called after another month and they said it was done. When I went to pick it up the owner called it a piece of junk. When I told him I didn't find that amusing then he started telling me he could have sold it to many customers that wanted it. When I got it home it was running slow by 33 minutes per day. I called Watkins back 2 days later and left a message letting them know of the problem. Nobody called my back. I spent $125 and drove 4 hours to let them ruin my clock. They were very unprofessional and apparently incompetent. I wouldn't recommend...