German Auto Werks — Local services in Clovis

This has truly been the best customer service experience I have ever received. My car was in need of immediate repair for a check engine light that was on (plus other necessary diagnostic services and repairs… first time in 6 years!!) I was not happy with the service I was receiving from the local dealership, and chose to look elsewhere. From the very first call I placed to German Auto Werks, Shane was AMAZING. I do not throw this word around lightly, ever (especially in caps). But he is the definition of amazing from the first point of contact, throughout every timely interaction as he keeps you updated and informed, and the moment you pick up your car. I am so thankful I found this small business. They care. My car is operating like a Champ. I told Shane today, I will absolutely be a returning customer for all future annual services and any necessary repairs. Shane, thank you for your patience with me and my questions. You made it comfortable for me to ask, and I’m grateful for the time you took to explain. If I could rate 10 ⭐️ instead of 5, I would. No doubt!!! Thank you soooo much. See you guys in 11 months for my next annual service...

I really don’t know where to start. Dealing with this company was a complete and utter disaster. Brought a 2015 Panamera in for 3 different things. 1. Oil Change. 2. Diagnose why check engine light was on. 3. Fuel lid not working properly. Sat down in office with Shane to discuss. Signed an estimate that he wouldn’t exceed $500.00 without prior approval. Next day at work I received a text that had 3 repairs. 1. Oil change $189.00 that I accepted. 2. Fuel door and check engine light. Which was due to O2 sensor not working because of fuel lid issue. The total was $1100.00!! I declined everything except oil change. I talked to him on phone later that day. Said as a teacher I couldn’t afford that much. His response was I would need to pay $600.00 for the diagnostics. Which is odd, because I declined those jobs. So I’m the end I paid $500.00 for an oil change. Terrible communication and...

Brought my bmw z4 here because it didn’t pass smog due to several codes. Shane looked it over and was able to get the issues fixed. He could have charged me but he didn’t because he said he just had to reset a few codes and the car was fine. He had me come back a few days later so that he can scan it to ensure that it would pass smog. I went back a week later and sure enough it was ready for smog and passed. This really won me over, hard to find honest mechanics that won’t rip you off or one that wouldn’t have charged atleast for their time regardless of how easy the fix was. I also needed my AC repaired so it was a no brainer to come back and have him do the work for me. Hopefully I wont need his services anytime soon but if I do I wont hesitate to give him my business. I definitely recommend if you’re looking for a good mechanic and an honest one that won’t...