M & V Professional Services — Local services in Cockrell Hill

Horrible! Veleria the owner, who claims to have done this many years misspelled my son's name. She has also misspelled my daughters name in the past as well as incorrectly entered her social security number. These are basic things that should be correct especially for someone with the experience she claims to have. These mistakes can cause major issues with the IRS. I tried calling her multiple times and she would not answer. When someone finnaly picked up the phone they said she was to busy to help me fix the mistake that she made. I was also promised 3 separate times that she would return my calls and she never did. Finally when I showed up she refused to come out of her office to speak with me. I had to leave yet another message with the receptionist. To top it all off when she was doing our taxes she said it would be a $50 charge. When looking through our bank account she charged us $100. Very deceitful, she never even tried to help us with any deductions. I was not asking her to do anything illegal but for her to take a good look at our expenses and see if she saw anything she could help us with. We got a second look from H&R Block and were able to get an additional $1,000. So save yourself some time, money, and frustration and go...

If there had been an opportunity to give her zero stars out of five I would’ve. Her ability to handle my mom‘s taxes are completely horrible. When she filed them she didn’t do the due diligence to tell us that we need to fill out form 8962 and verification of her health insurance. That is something we had to call the IRS about and get that information ourselves. It’s been almost 5 months maybe four since we filled out our taxes and still no tax return. Just horrible horrible service DO NOT GO DO YOUR...

Horrible experience, my dad recommended this place to me a while ago. My mom and I had an appointment with Valeria at 12, she was nowhere to be found, on top of that there were three people ahead of us who had been waiting for her for almost an hour. Would not recommend, save your money and go with someone who is...