Xclusive Hair Studio and Spa — Local services in College Park

I recently went to Xclusive hair salon for hair services. I recently moved to Atlanta and I was search of a professional hair salon that knew how to take care of natural hair. I found Ms. Roslyn’s salon via google, read the reviews, and made an appointment. Ms. Roslyn is a very sweet woman; however, I did not enjoy my first experience there. 1) Her services were too slow, 2) I was left under the dryer and moved to another stylist, and 3) her services were too expensive.

First, I scheduled my appointment for 3:45pm. I did not leave the salon until 7:45pm. As she was working on my hair, Ms. Roslyn took several breaks and made a few phone calls.

On top of the slow service, Ms. Roslyn left the building while I was under the blow dryer. She had an emergency – which she later told me via phone. She left me with another stylist (very nice woman!) to take down my curls and separate them. I understand personal emergencies come up, but I believe in first impressions, especially when you are working with new customer in your salon. Unfortunately, this did not leave me with a good first impression.

The final concern was the price tag. The final cost of my hairstyle came to $130 for highlights, a trim, and perm rod curls. I’ve had my hair done in this style many times before and it cost me less than half of what I was being charged. I was totally thrown off guard when the stylist told me $130 for the style. Although, I did not agree with the high price tag because it did not match the service that I was given, since I was already there for 4 hours, I paid what I owed and left.

My hairstyle lasted about two days (I do not sleep on my hair and I know how to take care of my hair so that I can make my styles last as long as possible) – there was nothing put on my hair (i.e., wax, hold spray, etc.) to preserve the hairstyle. Again, with the hefty price tag I thought I would have been given much better treatment. Although the women at the salon were very sweet – the service did not match the final price. Sadly, I will not go back to this salon. I think if they considered lowering the costs (or provide a discount for new customers) and improve customer service a bit, then I would consider...

Let me first say that I had been trying to sit in Rassalyn's chair FOREVER!!! Unfortunately, because I am an out of town client, our schedules never came together, but I had heard so much about her work via the web. The new and improved website looks absolutely amazing, and is more accessible and easy to maneuver! But please add a page for testimonials because that's something that prospective clients would like to see.

Now, back to my review of the service I received today. I got there early and the Salon was immaculate. It's very beautiful and home-friendly on the inside. Everybody was polite and greeted you like family. After my wash and dry from Raven, who is a very dedicated and hard worker, Rassalyn began to do my hair. She did me a natural weave sew-in with a body-wave hair that she flat-ironed to make straight. The layers were layered to perfection, and although I am natural, she made my hair blend so well with my weave, that everyone think it's mine! Rassalyn, you have won over a first-time client and I will surely be making the drive back down to College Park to rest in your chair again, soon! Keep up the good work and if everyone in your salon is as hardworking and dedicated as you and Raven are, than Xclusive Hair Studio and Spa, will rise to the top of the charts in the Gorgeous Hair Arena all around the world! Keep up the good work!...

The one star is for the girl that washed my hair she did a good job.

Problem 1: I went in for a lace frontal unit install, and the girl had no idea how to do baby hairline units so she put SO much cheap glue on my hairline that took over a week to remove and took my edges with it even with alcohol and conditioner I neve known a salon to use that type of cheap glue which leads me to Problem 2: When I made my appointment I specifically told whomever which I believe was the owner that I want a glueless install and I brought my own unit and when I got there she did NOT know how to do a glueless install and sense I was press for time to attend an event I decide to still let her do my hair thinking she could do hair MAN was I wrong !!!!

Problem 3: My unit had a side part already the girl not only place my side part in the middle but because she has NO idea how to do baby hairs she cut all my baby hair and lace off

Problem 4: The girl rushed thru hair and for the price I paid I should have LOVED my hair.

The experience was HORRIBLE my hair line is GONE and I can't get my money back but I will voice my opinion LOUD to everyone I meet to STAY away from this salon. I hated my hair. I hate this place and overall I hope you all get NO...