Neo Nails Spa — Local services in Colorado Springs

At first, my mom and I came here every month for pedicures. Cheapest in town and awesome service. 15 years of coming to this place, even trying other places was a bust and we kept coming back to this one.

Of courses like everything, prices went up, and that was okay with us as long as the service kept being great.

Recently, service has been mediocre at best. My mom always makes appointments and she always has to wait for her gal. She chose her because she was awesome at doing massages and nails, but now she just zooms on by to get another client in. For me, I come with no appointment, ever, and I get sat first and done with my nails first always. I always have to wait for my mother to get done.

To make me finally write a review was today's experience. My mom and I came in, nobody there waiting, 4 workers just chit chatting standing around. But, where is my mom's gal? She isn't there! Not even a phone call to let the clients know if it's ok or to reschedule. We decided to stay regardless. Got sat right away and I got my feet started at the same time as her. I finished first, with a meh massage, but my mom got an extra massage, she was impressed. She asks the guy "you going to do my hands too?" "Yes, yes of course!!" She got moved to a station once the pedi was done and then the guy bailed and went to go do another pedicure for a lady that had literally came in 5 mins ago, did not sound like there was an appointment made tbh. He got another guy to do it, whom sat down for 2 mins then got up and called another girl (didn't wait at all) over to do her nails... So, confused, my mom sat there for 20 mins before she asked who was going to do her nails. The second guy came back only after finishing with the other girl... That's not good customer service, I don't care what place, how busy, etc, you take care of the first customer, first, then move on to another one. There might have been appointments, but my mom had an appointment as well, an hour and a half ago, and she didn't deserve this.

Along with the prices going up, and the service going down, my mom and I decided that we will more than likely not make an appointment for here again and go try another place. After more than 15 years of coming...

I went there for the first time today. I usually don't go there but they had good reviews so I tried it out. It was absolutely TERRIBLE! I got there the wait wasn't too long. I waited about 15 mins. I asked for a full set of acrylics with gel color. The female technician prepared my nails to glue the tips on. She did my left hand first then my right pinky, she stopped in the middle of the process and left to do someones nails. I waited for 15 mins and asked another technician if she was coming back. They told me yes just give her a second. I waited another 10 mins... Finally another technician came and moved me to his table. He finished up gluing the rest of my right hand. He cut them down to the size I wanted. He put the acrylic on my nails. It was messy and all over my fingers. Just awful ! He put it on really thick and sloppy. It looked like he was in a rush or something. Then he started filing my nails. He was so rough that he cut my fingers. My right thumb, right middle finger, and my left pinky left skin cut by the file he was using. I know my fingers will be hurting and sore tomorrow. I told him to be more gentle, he nodded. I asked how much they charge for a full set. He told me $20, I was thinking maybe that's why it a good price. You get what you pay for. Which at the end he charged me $40 because of the gel polish. Which was sloppy as well. It was uneven and there was stuff on my nail that you can see through the color. The place had such a strong smell that gave me a headache. I will never go there again!! and Never ever recommend this place to someone else. I don't know how this place has good reviews unless they are all fake because this nail salon is terrible I can't think of one good thing about it. Such a...

DO NOT GO TO THIS NAIL SALON. If I could leave zero stars I would. I went with my mom, and first of all, when we walked in we were not greeted. We were sat down and they began to soak the shellac off of my nails that I currently had on. As I was sitting, my tech was on his phone the entire time, which was very unprofessional to me. I was looking around, I noticed the salon was extremely dirty. After that, I warned my tech that I had a nail that was a little cracked on the side, so he should be gentle in order to not damage it more. When he started to take off my nail polish, he was extremely aggressive, and proceeded to catch the broken part of my nail, and rip almost the entire nail off, leaving it hanging by a thread. I was bleeding and in a lot of pain. He proceeded to say “oh, it looks like your nail broke a little bit. It must have been broken before,” as I proceeded to bleed all over. My blood was all over his towel and tools, which he did not change. After attempting to fix it with acrylic, he quickly threw on my color and rushed me out. After he rushed me out, he did not change out any of his utensils or towel, and proceeded to bring another client over to his station. The entire place was very unprofessional and VERY unhygienic. My mother also had a very rushed service, and left with nail polish all over her fingers, and it looked like a toddler had just completed her service. Her tech was very unprofessional as well, which leads me to believe that everyone in this salon is unprofessional as well. We will be calling OSHA to come and do an inspection on this salon, and between the unventilated space, unhygienic work stations, and uncleaned tools, I hope to see this place...