GQT Forum 8 — Local services in Columbia

I went here over any other theater in the area simply based off of the review score being the highest, and I fully regret my decision. Don't give them your time or money. They do nothing to deserve it.

I bought DBox tickets to Avengers: Endgame with my girlfriend, wanting to experience something we never had before, and as soon as we sat in the seats we specifically reserved half a day earlier, a member of staff shoo'd us away from them, telling us we didn't have the correct tickets. We went to the ticket booth to ask what the heck was going on, and no manager was in sight. The staff we managed to get behind the register pussyfooted around the issue, refusing to help us, telling us that they were sold out of the tickets at that time and sending us back to our regular seating, far too close to the screen to be comfortable (though the exact two DBox seats we had originally reserved stayed empty for the duration of the picture, so telling us they were sold out was clearly just to blow us off). The same staff were absent when the crowd in the theater wouldn't stop talking over the film. The food was overpriced, the popcorn smelled like something dead and tasted even worse, and it was a struggle even getting to the theater before any disappointment could begin: To get to the hallway, one has to push their way through a tiny roped-off space shared between lines for movie theater access, concessions, and bathrooms. I spent the three hour duration sick with anger, I have never felt so INSULTED for just wanting to go on a date. I can't imagine why this place is highly reviewed. I won't be...

I attempted to see Top Gun at this theater with my husband and teenage daughter. We had already ordered the double feature large and 3 movie tickets when the movie usher asked to SEARCH MY PURSE for "outside candy" and asked my daughter to UNFURL her blanket to see if we were hiding anything. I just saw Downton Abbey at this same theater this week and carried the same purse and same blanket in. I was not harassed by an employee about "sneaking in candy" like I'm a naughty child. We left the movie theater and went to another one to see our movie. I have never been treated so disrespectfully by a movie usher who kept repeating he had to do it because "corporate wants us to crack down on this" in front of wads of people. We stood in line for about 8 minutes before it was our turn and we did not see any other employees asking anyone to do this. We did not see this employee ask anyone else to do this, either. I do not know why we were singled out for this treatment. How dare he ask my daughter to shake her blanket out? This is appalling behavior, especially considering I had just purchased concessions items. I'm so humiliated I don't know if I can ever attend this theater again. I have been seeing movies here for over a decade and have never been...

Drove 45 minutes into town to see a movie with our mom who's been sick and never leaves the house. The only seats left (besides the RPX seats) were right in-front, and her eyes are so bad she can't see there. We went back out to the front, over $25 worth of concessions in hand, and they say there's nothing they can do unless we pay more for the RPX seats. Didn't even offer to go get a manager. This is why people don't go to theaters anymore. We pay top dollar for customer service and don't even get it. She was so disappointed, and tired and we all just went home. Felt like we wasted a lot of time and money on one of the only days off we have. My significant other said he never wanted to come back to Forum 8, which sucks because the seats are more comfortable than Regal. He's going through chemo right now, and every minute of his day is sacred to him. Get your guys' act together. What ever happened to the customer is...