Dairy Queen Grill & Chill — Restaurant in Columbia

I ordered online and picked it up just as it told me to. I got the chicken strip basket 4 piece with fries and Texas toast. I went to my car got to the exit and realized my toast was just slightly warm bread with some liquid butter smeared on it, my chicken strips looked like chicken nuggets and my fries were barely done, nothing had crispness to it. I went back and the lobby was now closed so, I used the drive threw to let them know and he asked if I wanted it remade, I said "If possible?! meaning IF you can't FIX the problem then NO. Well he told me to pull around and I did. He took my food back in the window took it on the kitchen and did whatever with it. When my order was"done" again he came to the window and told me he got that remade and everything was fresh EXCEPT my complaint in the first place the TEXAS TOAST it wasn't toasted AGAIN. I was told it was close to or past closing time I don't know what time they close that's why I ordered it online before they were to close. The guy proceded to tell me the toaster had been turned OFF because of the "time" and he again pointed at his watch and tapped it. Needless to say I didn't even eat my dinner because the chicken was NOT fresh up cause I was able to eat a piece of it, the fries had so much salt on them this time I had to spit the bite out and my Texas toast was Texas bread and butter and the butter was not even warm. I debated on here or McDonald's, guess I will choose McDonald's from now on the dairy Queen on bus loop doesn't make all these alterations to your food based...

An absolute delight! Upon walking in I was quite overwhelmed with all the choices and sheer size of the menu. The employee who took my order was extremely professional in every sense of the word. I honestly couldn't make up my mind as to what I wanted to eat. Caroline was so polite and helpful that I am still blown away by her patience and willingness to help. I truly wish there was a way to give more than 5 stars in a review and would like to note that people like her are a perfect example of what the food service industry needs more of. It's a commonly used phrase and loses some of its merit because of that fact but nonetheless, I don't know what she's getting paid but I'd bet it's not near enough. People in general, aren't nearly as nice as they could be but she more than made up for that fact. The bacon cheeseburger and fries that I ate couldn't have been more perfect. Absolutely delicious, and quickly prepared and brought out. My only regret is not being able to tip her directly as a person would do at other restaurants. I highly recommend this restaurant to anyone and everyone who enjoys good food, a comfortable atmosphere and staff that are willing to go above and beyond the minimal requirements of their job. 100% satisfaction from a very...

Thank you for the Amazing customer Service. The evening crew& manager went above & beyond. my kids & I were treated with the true definition of Respect & Proper Customer Service! Sun evening right before closing time we stopped by to get ice cream for my kids birthday & were greeted with such great mannerism. I wish I knew the name of the guy manager & 2 young ladies working so that they could get the recognition that they deserve. The store owners need to know that they have THE BEST NIGHT CREW THAT I'VE ENCOUNTERED IN THE PAST 4YRS. I'VE BEEN in the Customer Service work field for almost 20yrs & I finally found a team that worked together, maintained professional mannerisms &made us feel welcomed! To the young adults that worked on 3-2-25 Sunday after 9pm, I want to thank you. The store was clean & even with a line of cars in the drive through, you all still treated us with compassion. Be proud of yourselves... Y'all deserve a raise. I truly appreciate the kindness we were treated with even when you were really busy and...