Papa Johns Pizza — Restaurant in Columbia

Well I'm a part-time door dash operator. I was at this location if that's the photograph I took to show my customer that I was there but I had the darn this time to get there because the GPS maps told me how to get there. But I didn't see the place I hadn't been there before and it was night time. GPS kept saying your destination is to the right but I look to the right and I seen nothing and there's a grocery store in that shopping area or that strip mall and its lights were on sign lights every business that I seen that I seen their lights run their signs and some of the lights were on inside the business but I didn't see Papa John's Pizza at all until I seen another vehicle that had a Papa John's light on top of the roof I said okay well there's a Papa John's delivery car where is Papa John's though and I just and I finally thought well been serious okay I'm right here but where and it was right there on the corner but you know what The reason why I couldn't find it or see it never been there before was because their sign above the entrance way to get in the store was burnt out yeah the light was not on so therefore I could not find Papa John's which is a red lettering it was not on The sign was not lit up at night time everybody else assigns was lit up everyone else's signs were lit up except Papa John's yeah the lights on and people were working right there there's a lady working but her outdoor sign light was off and I'm adoredash operator trying to find the restaurant made me feel like a real fool. So I go in there and I'm talking to the customer voice to text telling her about how hard it was for me to find that place and the worker behind the cashier said something about why I don't want to have to call DoorDash support tonight I said you can call them all you want I don't care You're the one that don't have your sign light on outside you had the lights are on and hear you're working but nobody could find you I couldn't find you and I'm talking to this to the customer not you buddy or DoorDash I said I'm my own boss. They did give me the meal shoved it at me held the door open for me to get out and then tell me I couldn't park where I parked I told the girl I said I can park wherever I want to park this is just a parking lot is not a street I didn't block any entrance ways nor did I block any roads it's in a parking lot I said I didn't have a very good experience here because your light was out you didn't pay your sign light bill but you paid your working light bill so you can work inside yeah that's my only complain about this place Papa John's didn't turn on their sign light I couldn't find it at night I found it but it was difficult. And then when I spoke about it to the people working they got triggered off of me expressing myself about not being able to see their sign outside at night cuz the light wasn't on...

I have ordered from this location for many years now and have never been mistreated, disrespected the way I was today. I ordered through mobile around 11:15am. The approximate time I was giving was to be 14 minutes for pickup. When I arrived there was an older lady with a walker standing at the counter waiting to put in a order. After nearly 10 minutes of me being there, I heard her speak up and ask if one of the two employees could come to take her order. The male employee responded that she would have to wait because he is too busy attending to another order. She replied back and said that she had been standing there for 20 minutes with no help, and he once again replied with a nonchalant attitude and told her to wait.

Another five minutes passed and he finally took her order. Meanwhile 3 other customers arrived during this time and all proceeded to wait between without being greeted or spoken to as I was also. After another approximately 10 minutes they each got there order only when the third employee clocked in. This situation continues to get worse... when another 10 minutes passed and multiple attempts trying to get them their attention. I was finally asked by an employee what was I was I waiting for, I spoke to her and mention that I had a mobile order. She asked the guy what was going on. He came to the counter spoke and said that he's busy and that I need to wait, I said in response to him that I've been waiting for now nearly 30 minutes when my order was supposed to be ready upon arrival after 14 minutes. He said that they had many large orders come in at the same time as mine. I told him I understand that but I have a problem that I have been waiting and at no point did he explain this to me nor address me at anytime. After I said this, he shrugged his shoulders and said it is what it is. I mentioned how his lack of respect is unacceptable, he told me that there is nothing he can do about it and I will have to continue to wait.

I did ask for a refund which I received and mentioned to him that I will be leaving a review not that he cares because this establishment is clearly not his. He then spoke and said that is fine and that he will be leaving in August to take a new job. My family and I own a local business here in town if one of my employees treated our customers in this way I would be highly disappointed. I hope whomever owns this local Papa John's establishment sees my post because this person clearly does not care about your business that he gets paid to help operate. This all happen on Friday, June 14, between the time of 11:15-12:15. I will not...

Another update: my vehicle did get damaged during this accident and now I’m stuck with the repair. I will NEVER EVER EVER do business with this company ever again and I’m telling everyone I ever know about this experience.

Update: I contacted the corporate office twice and no one ever responded to me from Papa John’s about their employee hitting my car, refusing to give me any insurance info and threatening to falsify a police report. I used to eat here but now after how they handled this I will never do business with their company again.

Papa John’s doesn’t care about their delivery drivers damaging property or their employees threatening to falsify a police report to keep me from reporting the accident. I’m contacting the property manager for the video footage and contacting an attorney to see what next steps I can take since no one from papa John’s will reply to me.

I was doing business in the next shop over. The papa John’s delivery driver backed into my car and then refused to give me their insurance info. Then had their coworker come outside to yell at and threaten me if I called the cops she would tell them she saw me drive into the back of her car. I reported the incident to papa John’s and I will never do business at this location. I can’t eat the food knowing these are the kind of people preparing it.

The vehicle was a red Mazda 3 with plates RK8R4L. I don’t drive by the store anymore I go around to avoid their delivery drivers now. Even in the photo you can see how poorly she parked and almost hit the other car in the...