Royal Z Lanes-Spring Valley — Local services in Columbia

Worst customer service ever!!! We had a party for 11 people (not all were bowling) so we were given 2 lanes and on the paper that they give you it tells you what lanes, the rate per game, and shoe cost. So we paid for the shoes in advance and started bowling, when we were all finished and going to check out there are now 2 different workers at the desk, we bring up the paper to cash out and they changed the price that we were given (only $1 more per game) but that’s not what we were told. So I talked to the one guy and explained to him that were were quoted a different rate and he said well there’s nothing I can do about that, so I asked to speak to a manager so he directed me to Dave and this is where it really gets bad. I explain to Dave (the manager) the situation and he is half paying attention and shrugging his shoulders and saying “well I can help what someone else told you they were wrong on the price” I said I have the paper that your guy gave us with the rate on it and now you are charging us more than what was quoted. He then started to get louder with me and started to use profanity towards me and my family, so I got loud with him back and told him how bad of an establishment he was running, and that we come here for the kids birthdays every year and that we will never come back to this place. I recommend that you find another bowling alley to go to. I also recommend to the owner to find people with integrity to hire from now on. I have never seen such bad customer service in my life!!! Do yourself a favor and stay away from...

Normally we go her for all of our family events. we work out the details with Kimberly who is amazing. Today we decided to have my son's 5th bday party there because he wanted to go bowling. the random guy with an attitude started yelling when we walked we walked in "no outside food!!!" not knowing what he was talking about or who he was talking to... we kept walking. Approximately 30 seconds later a security guard (armed) walks up to my 67 year old mother and yells we dont have any outside food in here. she had a cup of coffee from DD that she brought in with her. we asked... well what about the cake....? He says... you cant have that in here either... and keeps repeating "thats gotta go... yall gotta go... thats gotta get outta here... yall need to leave"

Needless to say our group which consisted of 3 grandmothers about 10 children and about 6 adults left and went over to the bowling alley at Quaker Steak and Lube. we had a blast the rest of the night. ROYAL Z LANES MISSED OUT ON HUNDREDS OF DOLLARS IN SALES TODAY AND IN THE FUTURE. WE WILL NEEEEEEEEEEEEVER RETURN FOR ANY FUTURE GATHERINGS EVENTS PARTIES OR NIGHT OUTS!

THE SITUATION COULD HAVE BEEN HANDLED COMPLETELY DIFFERENTLY AND DID NOT HAVE TO ESCALATE TO WHERE IT DID. THE OWNER DIDN'T EVEN CARE THAT WE WOULDN'T RETURN!!! please spend your money elsewhere. there are lots of better bowling Alleys in Columbia that will provide better customer service in a better environment than this out dated stuck in 1979 bowling alley.

SPEND YOUR MONEY ELSEWHERE! ...

I went there last night with my 12 yr old God daughter and was amazed at how POOR their customer service was. First it was their unavailability of adult size socks so we were forced to squeeze into the only "stretchable" socks available according to the(female) worker at the desk. Then it was the initial REFUSUAL to put up GUARD RAILS so my kid could feel good about hitting a few pins. According to the (male) worker there's a 10yr AGE LIMIT because teeneagers use the guard RAILS inappropriately. It wasnt until midway through a game that the rails were lifted after the neighboring bowlers started inquiring. I advised them of the "age limits" and they were equally appalled as they never heard of an age limit either. I managed to push past my anger and finish the game because my kid was enjoying herself, only to add yet ANOTHER disappointment when checking out at the register after ONE game. We were charged for FIVE people because our names were listed a total of five times which in their eyes equaled five games. Even after explaining that we werent advised of the said game classifications there wasn't even an attempt of an apology or accommodation. In fact the (female) worker seemed to be amused at my disdain. This was by far the worst experience I've ever had at Royal Z Lanes and have been several times before throughout the years. Needless to say this independently owned business needs much work in customer service and will suffer greatly without it. I will definitely think twice about going back....