Starbucks — Restaurant in Columbia

The Starbucks employees at this location this morning obviously woke up and chose violence. I always place my order through the mobile app when I'm about half a mile from the store waiting at the stop light. This morning I get to the drive thru box to order and I let them know that I had a mobile order. There was a long pause and the barista stated she couldn't find my order. She then states that it "just came through" and I said, 'Oh..okay, would you like for me to pull around?" I placed the order at 6:37 and was at the box to let them know I had a mobile order at 6:40. I get to the window and I am not greeted by anyone. I thought ok maybe they're just short staffed and busy no big deal. It happens. The barista who took my order at the box abruptly opens the window and says, "Next time you need to wait at least 5 mins to give us time to make the order." No good morning, how are you, no sort of greeting. I said 'Ok..I placed the order about 4 mins ago" (It was 6:41) She cuts me off and says "No, you placed the order 1 min and 33 seconds ago. Have a nice day" and slams the window shut. I checked my email just to make sure I wasn't mistaken and it had most certainly been 4 mins ago. My apologies for not waiting 60 more seconds. At this point I'm just taken aback by the blatant attitude and poor customer service. I drive off and was just going to write that off as she was having a bad day and prayed for her that her day gets better. I'm turning onto Two Notch as I realized she did not give me the danish that I ordered. I turn around and drive back to the window and a second employee opens the window and hands me the cheese danish that I ordered and says, "Next time you need to stop at the box because I didn't know what you were here for....." You literally just handed me the danish that your fiesty colleague before you forgot to give me the first time as she was chewing me out about not giving her enough time to make the order so HOW did you not know what I'm here for? I didn't even have to tell you what was missing from my order because you opened the window and handed it to me. She proceeded to try to argue about how I did not stop at the box. If your colleague gave me my full order before she told me to have a great day and slammed the window closed then I would not have even had to come back through the drive thru a SECOND time at all. There would have been no need for me to make a second stop at this drive thru and being graced with your terrible attitudes again. Starbucks, clearly they’re not morning people so perhaps put them on night shift. The manager was apologetic and offered to replace my order free of charge on my next visit but I will most certainly not ever frequent this location again. I am honestly blown away at this terrible customer service and this location has lost my business. I will go 4 miles out of my way to the next closest Starbucks location.

A word of advice to these employees, leave your attitude at the door before you clock into work and if you do not want to be there then find another career instead of taking you attitude out on customers. If my order was going to take some more time then that's all you had to say and I would have gladly pulled around or even come inside to get my order. Not that it matters but my order was standard menu items with no additions or requests so it's not like I had a complicated order that took more time. Also there were no customers behind me so it's not like I was holding up a line. To the disgruntled employees, I pray your attitude improves and may you have the day you deserve. It's the holidays, practice kindness. You don't know what people are going through so they do not need to be subjected to your unjustified despicable attitudes. Thankfully I'm a very forgiving person and I'm in great spirits but had this been someone who was on the brink of falling apart then your demeanor would have really pushed them...

I am updating my review and moving it from 1 to 3 stars. I still have grave concerns on what was done here. But Starbucks did contact me and inform the problem had been addressed and offered an apology for this happening along with some explanation of the situation. I really appreciate companies who are taking care to keep everyone as safe as possible during this pandemic. So I appreciate Starbucks acknowledging the issue, getting the issue resolved, and giving me closure with the contact. We all need to be diligent to save lives.

Original review:

"At risk" customer here. I've been to this Starbucks 1 or 2 times. They seemed good, as late as Memorial Day when I went through the drive through and the courteous worker served me with a mask and held out the card reader so only I touched my credit card. So I thought, like I would generally assume of Starbucks, this establishment was carefully socially distancing to save lives, but today I found out that's no longer the case.

After my good experience a few days ago, I just decided to drive through again. But to my surprise there was a sign at the drive through saying it was closed but encouraged customers to come inside. Needless to say...my car exited the parking lot

It seems unbelievably reckless for a business, that's natively set up to operate with a drive through, to knowingly decide to force people inside for extra exposure! There are many, many businesses who have worked tirelessly to offer customers new options, like newly implemented curbside deliveries. I appreciate that and will reward them with my business and recommendations to others trying to stay well during this pandemic. But businesses that needlessly seek to further expose customers and employees (which is a viscous loop that's helping to continually power greater infections and deaths) will not be patronized by me.

Let's please be smart in these times, not...

The Starbucks at 9007 Two Notch Road provided the most abysmal service of any I've ever been to. We stopped in at around 10 a.m. on a Saturday to get a small flat white, small cold brew and two orders of egg bites. 30 minutes later, we were still waiting for our order. I finally reminded them of what I'd ordered. Another five minutes later, we were provided the beverage portion of the order. I reminded them again of the food and was told someone was working on it but when I looked to where she indicated this being done, no one was there. During all this time, I observed the workers running around furiously with seemingly no guidance on what to prioritize, with some orders receiving separate parts of the same order up to 10 minutes apart. They should have had a floor manager who was tracking orders and providing directions to solve or prevent bottlenecks in service. After 40 minutes, we finally received one order of egg bites and was told, I was only charged for one order of egg bites. Because I had trustingly declined to get a receipt, I could not dispute claim. Three lessons learned: 1 Always get a receipt. 2. Never, never tip at the cash register for service you have not yet been provided. 3. Never ever return to or recommend this...