Lake Erie Automotive Service — Local services in Conneaut

My wife says the waiting area was very nice and the staff was very professional. Which is probably what leads to my problem with them. I recently did an outer tie rod end, end links, and a few other repairs. I could have adjusted the alignment myself but decided it was time to have it dialed in. So I had my wife take it up. This is a 15 year old clunker car with 135k miles on it. The right front wheel was toed out from the tie rod end and the steering wheel was crooked. This caused the Traction control and ABS lights to come on. They found that the cheap china ball joints I did 20k miles ago weren't tight. They're not sloppy just not tight. And that the inner tie rod end was also not tight. No real danger here. I want to be clear on that. I was a mechanic for over 20 years and have driven some real death traps. This car is safe for my family to be in. There is no risk of the ball joints breaking on rt 90 at 70mph, the wheel slamming the fender, spinning and flipping the car. Because of that they refused to do the alignment. Instead of correcting the toe the best they could and getting the system to reset they sent her out in a more unsafe car. There is your insurance liability. Not in trying to make the car better but sending it out after you point out all the problems and doing nothing about them. Now they did go through an point out all the oil leaks and found a wire rubbing and things. They let her take a video for me which was nice. But it was all things I already know and am not going to put $1800 into a car that is already overvalued at $4k. I should have sent it to the hack that would have just done what I asked. Instead I had to spend an hour jacking the car up (which is a PIA) and adjusting the tie rod in with a tape measure to get it close enough. And they charged me $60 for...

On 11/15/2023 as I was moving from NY to TX when my truck wouldn't start at the Ohio Welcome center on I-90. AAA came out but couldn't start it and they wouldn't tow it as I was hauling a 20' trailer. On a Google search Lake Erie Auto was the top result for repair shops near me. From the minute I called them I felt that they understood my wary traveler distress of not knowing who to call to repair my truck and get me back on the road again. Joe and his crew arranged a tow that would bring my truck and trailer to his shop in just under an hour. At Lake Erie Auto the shop took me right in (during lunch), diagnosed the problem (starter), gave me the estimate, ordered the parts and allowed me to wait in a waiting room that was Fantastic with free snacks, drinks and reading materials. Heck the bathroom was even spotless. While the crew was repairing my truck, I asked Joe if his crew could fix a few small things on my trailer, which they did. In about 4 hours from when I called Lake Erie Auto in distress I was hooking up to my trailer and back on my way to Texas. I will be forever indebted to Joe and the crew at Lake Erie Automotive for the Peace of Mind that they provided for me that day. If you are broken down near Conneaut, OH or just need a reputable repair shop I recommend that you call Joe at Lake Erie...

Went to them for a second opinion on my car. They were patient, kind and took time to explain things and help me decide how to move forward with needed repairs. I wasn't sure if I was being ripped off by a competitor and they were more than happy to help me. Their service was reasonably priced and I felt they went above and beyond to help me. I will be using them in the future as I like the fact that they have loaner vehicle and shuttle service available. They also have financing available for the big jobs. Super convenient location, right on Route 20 in Conneaut just west of the hospital. Clean, comfy, free coffee while you wait, plenty of games for the kids to play if you have to bring them along, nice touch. Staff was friendly and caring and joking with one another, made for a nice atmosphere. They moved several cars in and out while I was there! I liked seeing them work so efficiently!

• update- another great visit, thought I had a leak :( ended up all was good, they gave me great service and treated me right!!! I can't say enough good about...