Rent-A-Center — Local services in Conway

Bad experience. Bought a product and it quit working less than a week later. 5 days to be exact. I call and the manager is out. I call the next day I take them back, no one offers to help unload and then I had to tell the manager how to fix the issue. I had to tell him to call the customer service number on the product bc he was fixing to send it to a repair shop and void the warrant. I leave and return a few hours later to look at a fridge. I ask what he has found and he tells me "well I was waiting on you so we could fix this." Is rent a center going to put me on payroll? Next he calls his district manager who tells him exactly what to do next and he says he will call me with resolution. Needless to say even though they were not busy, he was sitting around chit chatting both times I was in, he could not take time to do his job. Y'all need to re-evaluate customer service. I cancelled the 899.99 floor cleaning system and the 2300 fridge and someone else is getting...

My wife and I have been purchasing from rent a center in Conaway for over a year. We like most live pay check to pay check. With that said I can't say enough good things about the crew at this location. When my brother passed and I was trying to bring him home to lay at rest they understood I could only make a half payment untell I got payed again. When our son was born they help us get set up with furniture that was safe for him and comfortable for us. The manager David goes above and beyond to help as long as we communicate when something happens. The rest of the crew is always a delight and as long as they are there we will be life...

Was told numerous times the manager is lazy and makes mistakes often. Sales girl hangs up on customers when they ask to speak to the manager she claims she is the manager (she isnt) and refuses to let people talk with anyone but her, doesnt help that shes extremely rude, and more often then not when im in the store she will be on facetime with someone instead of doing her job, ive seen her ignore phones ringing and she closed the office door when customers walked in. Doesnt seem to care about her job. Bed bugs and roaches everywhere inside the store. I have called multiple times, nobody calls me back. You act like you care but so...