Kroger — Local services in Conway

My grandmother and I Shopped for over an hour , got ready to check out and there were absolutely no checkers to be found. so we asked the lady just standing around running you scan what was going on and she said their checker just left 30 minutes ago To which we replied there has to be somebody working in this store that could check us out How about you would you check us out I can go through you scan I just do not want to check out my own groceries And my grandmother has this Government card To help her pay for some Of her groceries that needed the numbers punched in And there is no way to do that at the self checkouts To which the attendant responded "NO there is no one in this entire store that can check you out" so then I asked to see a manager she came up and told me the exact same THING To which I responded my gosh the customer service has really gone down Hill here when I worked here even the manager would jump in a checking lane if a customer needed. This is the worst customer service I have ever experienced in a Kroger store. I myself had worked for 4 different kroger stors in my life and if someone needed to be checked out while I was working there We found somebody to check them out that's just part of good customer service. Nobody wants to come to the grocery store after a hard day's work fill up a cart and then check themselves out . Being a cashier is one of the most common jobs and 1 of the most oldest jobs in America. What is this nation coming to when no employees of one of the largest grocery store chains in America will Absolutely Refuse to check somebody's groceries out for them Especially when Asked. I believe this is completely unacceptable and I will never again go to the Kroger on oak street in Conway Arkansas and neither will my grandmother. If I could I would rate...

Avoid! Poor selection of fresh produce, worse selection of organic products. The cashier didn't seem to know how to do his job, the bagger had to show him how to add Kroger account after card had been inserted. The bagger was the nicest person there, he smiled and said hello and even asked how I was. Then I got home and realized they sold cheese dip in mid-June that has a best by date of April. I called the store to warn them that they're selling expired product and the Customer Service rep could care less, just bring the receipt and they'll refund us. Then when I suggested they check the rest of the products on the shelf she figured out what department it was and didn't care about what product it was (I had told her multiple times by this point). So they don't seem to care about health and safety of their customers. I called back to inform a manager, same girl answered, asked for a supervisor she handed me to Tyler. Tyler, MIC (Manager In Charge) did not introduce himself or give his title and I had to ask for his name and position-- makes me wonder if he even was a manager and if so what sort of training they do. After explaining the situation (which I got the feeling he was rolling his eyes while I was talking in the confirmation words and tone he was using) he asked for the product name (as though the customer service rep did not write it down) and that was it... No "I'm sorry for potentially poisoning you and your family" or anything of the sort... (in fairness the customer service rep did apologize before she blew me off as though returning the money is all they have to do--which is fair but protect future customers from potential food poison too!) Will not shop...

I recently visited the Kroger in Conway, Arkansas, and was pleasantly surprised by the overall shopping experience. The store was clean, well-lit, and organized in a way that made finding items easy. The produce section was vibrant, with fruits and vegetables that looked fresh and well-stocked. I also noticed a good variety of organic and specialty items, which is great for shoppers with specific preferences.

The aisles were wide enough to navigate comfortably, even during busier times, and the shelves were neatly arranged without clutter. The bakery section had a tempting selection of fresh bread and pastries, and the deli offered a range of ready-to-eat options that smelled delicious. Prices seemed reasonable, and there were plenty of weekly deals and promotions clearly marked.

What stood out most to me was the friendliness of the staff. From the cashier to the stock clerks, everyone I interacted with was polite and willing to help when I had a question. The checkout process was smooth, and I appreciated the option for both self-checkout and...