The iGuys' Tech Shop — Local services in Conway

Take note all, the iGuys have moved. The business is NOT in North Conway and one of my pictures shows the previous venue. However, iGuys are now in Conway, NH, technically on Pleasant Street at number 24, but their suite is behind the building and clearly marked. Greenwood Avenue intersects Pleasant Street, their venue is directly on the opposite side of this intersection, but the entrance is BEHIND the building. See my new images of the exterior facade of the building.

By the way, I am ramping up for a new projects. The only people that I would trust are Brian and Bill who comprise the iGuys. My goals is to upgrade my traditional platter drive to a full TB SSD. So upon completion, I will no longer need to buy a $5000 iMac Pro! Also, it's only a six minute walk from my house, so I'm thrilled to have the iGuys in my neighborhood!

If you don't trust the iGuys, then you'll not trust anyone. In my opinion, Brian and Bill do a better job than Apple and I consider myself a tough consumer!

Since I am a photographer, I'll post a shot later. However, I want to describe the service that I received yesterday and previously. I have operated in the Mac platform for years and I AM NOT a neophyte. I run BootCamp, but suddenly the Mac side of my hard drive would boot to a black screen, but events were occurring. I tried all my resources and considered Apple Care in Portland. However, I checked with iGuy's Tech Shop first. I received an immediate email response. Brian explained that they would be closed for Thanksgiving, but were open all day. He also suggested that I arrive at opening, 10 AM. He checked hard drive sectors and was able to reinstall system software directly over previous system software, so few files were lost. The entire process took four hours. Yes, much of the time is waiting for hardware analysis and the time to reinstall software. However, the total charge was only $50.00! I am SO GLAD that I didn't travel to Portland. This is a professional business with outstanding skills and reasonable pricing. If you have issues with ANY Mac product, see the iGuy's.

I have a recent experience (week of August 1, 2018) that is noteworthy regarding replacement of a Fusion Drive in a 2014 iMac. Bill and Brian carry 1 TB SSDs in stock. My Fusion Drive was acting strangely and I do not currently have the funds to spring for an iMac Pro, starting at 5K. So, the next best option at a fraction of the cost of a new iMac Pro was replacement of the Fusion HD with a fully solid state drive. Also, that would afford me the SSD from the Fusion configuration.

Granted, with many visitor, busy has been brisk and Brian was working alone on Monday. I dropped the iMac off late Monday morning and Brian anticipated a quick turnaround. The installation was completed and thoroughly tested by Thursday. Brian and Bill ALWAY test equipment thoroughly prior to releasing it. And, they stand behind their work. Could I have completed the installation? I could, but I have not done this specific work previously. In that case, I defer to the experts. Why? Because they've done many of these swaps and can complete the task more efficient and with greater care. Such was the case with my order and I am extraordinarily pleased by their competence, honesty, and attention to task. Be smart and consider the benefits.

By the way, and I noted this previously, Brian and Bill are NO LONGER in North Conway; they are located in Conway off of...

Fantastic service and really fair. Very knowledgable in what they are doing and I would see them for any and all of my Apple/mac issues. I had an issue with my software update and although it took awhile they managed to get it back up and running without loosing my info!

Update: after messing with my computer more after they fixed my update issue, I lost my ability to change settings because my administrator account was no longer recognized. I called to ask about this and one of the guys were defensive that it was nothing that happened because of the work they did which may be true as it could be because of the update. But now I have an issue I didn't have before. I still think it is a great shop but the customer service could have been handled a lot better in that phone call to ask about my new issue.

2nd Update: I took my computer back in after having issues with my administrator account. They re-loaded everything and fixed the issue and only charged me half of the fee because of the fee I had already payed for the first time and not all my computer problems were solved. So again, very fair and easy to work with I just had...

So happy to have found these guys. My 2014 iMacPro laptop keyboard started to fail, and I began to fear it was a sign that I may need a new computer or I needed to schedule time off to have it repaired at the nearest Apple. From the first call they were friendly, optimistic, and direct. Bill was able to diagnose the issue the same day. And as they had the replacement piece on hand, they were able to repair it by the following day, and for a reasonable price. I appreciated his honest assessment of the condition of my laptop, and believing in the longevity of technical devices (affordable and sustainable). In addition to repairing/replacing my keyboard, he provided me an overview of how/why my computer was operating when starting up, and recommendations to improved its operation/use. Additionally I had him replace the internal battery and purchased a lightly used (basically new) charger for half the price (in relation to the store price). Highly recommend. Grateful to have a trusted tech...