PC Bits Inc. — Local services in Coon Rapids

I am a technical person and I have an Asus laptop that was running Windows 10. I must have had some strange update because I was getting a black screen and a permanent "spinny wheel" that says it was diagnosing my PC and my drives. It would not budge. Of course, I hadn't backed things up properly as I should have. I was sort of freaking out because I am writing a book and I didn't have my latest version saved on anything accept the hard drive (DUMB mistake 1). I called PC Bits in a major freak out mode and spoke with Eric. He said he would diagnose the issues for free and that he would give me my options. The next day I got a call with the diagnosis. Hard drive torched and need a new one as well as Windows 10 re-installed. My machine is a workhorse i-7 processor, major graphics card, RAM and actually still has CD/DVD drive. The cost for PC Bits was $250 and it was well worth it. I am still not positive on whether or not my old hard drive will be able to have the data pulled (this is a seperate process for PC Bits and Eric) but as I wait for the news on that, I am typing on my recently fixed Asus from PC Bits! I appreciated the honesty, the quick turn around, the fact that everything is running really smoothly and I now have specific instructions on how to make sure that I take care of my machine properly moving forward. I would HIGHLY recommend PC Bits over any of the big-box options. THANK YOU!

UPDATE: 3/18/2019 - I truly can't thank PC Bits enough. My old hard drive was absolute toast and somehow one of Eric's guru's was able to recover ALL of the documents / photos and most importantantly the book that I am writing off my crashed drive. The last save I had done on my book was 12,000 words and he was able to locate my unsaved version of 15,602. I thought it could be a lost cause, you have no idea how appreciative I am for them being able to do this.

The Geek Squad would have charged me at least double what I paid with Eric and his team. For less than $300, my machine is back to lightening speed and totally recovered.

If I could give them 10 stars I would!

Trust me. Just go here when something is wrong. You will...

Let me say right up front that I am NOT your average computer user. I am not an IT specialist, but have hundreds of people that come to me to help them fix massive computer issues. My life changed instantly last week when my laptop went down. I run three businesses so I had to move fast on this, and my last computer geek friend that has always helped me fix big issues is now out of the country. I found Dean and was very worried about everything, but mostly for my down time, as I could not afford to be down for an hour. Dean took the time to run tons of tests, and ultimately figure out exactly why my computer would NOT work properly and highly advised me that it was time for a new one and to not spend all the money to fix the old one. I did that. And he reformatted the new drive, re-installed Windows, set up my security, and moved all of the files from my old computer to the new one. This did take several days, but he got it done as fast as he possibly could.

I was impressed with his clarity and knowledge of what he was doing. I was impressed with how accommodating and friendly he was towards me. The thing I was not quite prepared for was how thorough he was and the fact that he kept me in the loop on what was going on. He is excellent in his communication skills. And what he charged me was very reasonable. He is not greedy and it truly seems like he loves helping others. You don't see that as much these days as you should. But the one thing that affected me the most, and this is the one thing I have already told about 10 friends/family members so far, was that Dean is so very busy with so many customers, yet he made me feel like I was his only customer and I was the most important one.

So if you are looking for someone with a ton of expertise, passion, and someone who will commit to you and keep his word.....this is the gentleman. And I even told him last week that I finally found the BEST computer guy to take care of me moving forward.....I just wished he was 35 again so I would never hear that he was...

I took my laptop in to be assessed due to some keys not working on my palmrest. I was told that some keys burned out and that the keyboard needed to be replaced, which I was fine with. I was told that the part was ordered and that it would take a day or two to arrive. I was traveling when I dropped my laptop off so I was okay with it being held a few days (dropped it off on a Wednesday). Upon my return the following Monday, I called to get a status update (because they didn’t call at all to provide updates) and was told that the wrong part was sent and they were waiting on the correct part, which would arrive that Friday. I needed my laptop for business purposes so I picked it up that Wednesday with plans to just use a wireless keyboard with it. I called back Friday to see if the part arrived and was told they would call when it arrived. Well here we are in a new week and I have not received a call. I’ve decided to move onto a new company for my repair instead. Customer service is lacking which is not good. If they couldn’t find the correct part or didn’t have the skillset or ability to do my repair, I would have rather had them communicate that vs having me wait...