The female manager lied to me twice when I went there, causing me a lot of headaches and money! When I was renting a second unit, I asked about the space I would need to hold the items I was needing to store, when I opened the unit, I couldn't even fit a couch in it! I went to upgrade my unit and none of the money I put towards the unit was transferable to the new unit and she wasn't able to discount the new unit and couldn't even figure out how to cancel the reservation. I called the General Manager, Art (didn't get his last name), to complain about what was happening and how much money just got thrown in the trash and he never called me back! I have to wait to move my items to another storage facility because this has cost me so much now, but I am going to as soon as I can because of all the lies and hassle this has caused! Do not believe anything they tell you and make sure to see the units because they are not the square footage they claim to be and they do not know what they are doing or how to use their own systems. Also, if they say they are going to combine units into one price or give you a discount for multiple units, get it in writing because when it comes time to do it, they won't honor what they said, especially if it is the female manager, Jennifer, because apparently she doesn't have the authority to do anything, but will make promises anyway just to get your business. Just do yourself a favor and go somewhere else! It will be cheaper and much less hassle in...
Ā Ā Ā Read moreBest experience Iāve EVER had at any storage facility ANYWHERE and Iāve seen āem all!! There just isnāt enough room to list everything GREAT about CubeSmart, so Iām going to gloss over the convenience of the location, which is an A+++, ease of access: another A+++, the safety and security I feel while on the property A+++, and last, but certainly not least, the units themselves are AMAZINGā¦.HUGE, clean, easy to get in & out ofā¦..you can drive in one door and out the otherā¦.I could go ON & ON A++++!!! Now to address the REAL reason I LOVE ā¤ļø CubeSmart: Windi!! She is a HOOT! She is FUN, while still maintaining that ever so important professional atmosphere, and efficient; I wouldāve been in & out in no time had I not developed an immediate rapport with Windi. Additionally, having recently moved back to the DFW area after a 19 year absence, l was in need of some unrelated assistance which she was more than happy š to provide. She is FABULOUS! I was able to check four items from my six foot tall To-Do List!!! You have a true gem š in Windi and, as above š, I could easily go on and on. Hang on tight to her, because in todayās world Customer Service like that being provided by Windi, is a RARE COMMODITY and, believe you me, your customers definitely notice. Way to go, Windi! Keep up the...
Ā Ā Ā Read moreOne of the ladies that works in the front office is disrespectful and combative for no reason. We caused no issues and even left a clean storage unit when we moved out today. She called my wife a liar when she got locked inside the gate one night while getting something out of our unit. We told her repeatedly that the gate let her inside but didn't let her back out and she just kept repeating "Thats impossible. That's impossible." No lady, it isn't impossible if it literally happened that way. Call maintenance for the gate or something if it's malfunctioning. She doesn't like it if you speak to her like an adult, so be sure you speak to her like a child so she doesn't throw a tantrum. Also, they keep increasing the prices. A year ago the unit cost $250-275 and now it's over...
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