T-Mobile — Local services in Corinth

No clue how their cellular service is but their customer service is bottom of the barrel to say the least. I went in the store yesterday to inquire how well their data service/coverage was because I am having service issues with my current provider and was considering switching. The lady I spoke with told me about a 30-day free Hotspot to test the coverage called Test Drive where they give you a free Hotspot to test the data coverage for 30 days or 30GB. She said they had 3 of them and went and got one for me. It was one a customer had already used but she wrote down a website and said I could go there to activate it. I tried but it only gave me the option to order a new one. I decided to call customer service. I spent 45 minutes with the first rep and he kept telling me it was almost ready. He finally said they needed to send me a verification email but he needed to add another colleague to the call. He transferred me instead and I had to start all over. He ended up transferring me again. This lady listened as I explained how I ended up transferred to her. After over an hour, she explained it would require a new Sim card but it would be simpler if she just sent a new test drive kit to me. I was frustrated at this point that I just thanked her and said I would wait. I thought about it and decided I would just go back to the store for help this morning. I entered as the only customer and the lady was on her cell phone and mumbled something as she finished what she was doing. When I started explaining I had been in the day before, she picked the phone back up and called another employee that came out of the back. I explained again. Thru both started looking at the hotspot/test kit and said they did not activate or help with those. They looked at me as if I was or had done something wrong. It felt awkward and left me feeling like they didn'tcare at all about me as a potentialcustomer. I told them just to keep the test drive kit since I had no use for it. I immediately realized I was to blame. 100%. I made the mistake of thinking they would be any different than any other carrier and actually be helpful. I made the mistake of stepping foot into their store. Never again. If you value customer service please run, no, RUN FAST as far away from t-mobile as you can get. BTW, I am very fair as I worked retail for 30 years mostly in management positions so I understand both sides. It took a lot to decide to post this. You have...

We had a very pleasant experience with Ixchel Gonzalez. There was some glitches with my phone. We were in and out about 3 different times, for over an hour each time. Ixchel troubleshooted the phone from one end to the other. It was not hooking up to my card reader. She never did show any frustration or anything, she was Very professional. Finally figured out it had something to do with my email. Used the app under my husband's email and it worked fine. To me that was going Way beyond anything she should of had to of done to figure that out. As far I am concerned if you are looking for management, or troubleshooting person, this girl is it. Seems like the phone service has been really good for us too. A Lot better...

We came to T Mobile from Verizon. Ixchel Gonzalez was the one that helped us at the store. She did all the transfers, set up auto pay, and worked with us until the phones were all set up. I had a issue with my phone not connecting with a credit card reader I had to use at work. But Ixchel worked until she figured it out. She has went above and beyond to help us have the best experience. She was great to work with, pleasant through everything she did for us, and always had a smile on her face. I did recommend her to our neighbors, who recommend her to the other neighbors. I would recommend her to anyone looking to change to a Great Company. And we Love the service our phone is getting with T Mobile. ...