Sutherlands — Local services in Corpus Christi

I am a petite woman with small muscles. We were working on a home project that was going to require painting. I needed to get about 6 cans of paint shaken. Some were purchased by a previous owner of our house. So they were bought at multiple locations. I also needed some painting supplies and some paint samples for another separate project (I'm not particular about where I purchase paint and thought I might as well get it at sutherlands while I was there).I drove to sutherlands, went and got a cart, loaded all the paint up, went inside and asked for help at the paint counter and waited 10 minutes for assistance. When an associate showed up, I asked if I could have the cans shaken (I had in mind to shop while they were being shaken). I was refused this service, being informed it was company policy that they could not shake them there unless purchased at sutherlands. I left without getting the supplies or samples, as it is easier to shop while the paint is shaken and I might as well do that at one of sutherlands competitors. It was a pain to have hunted down a cart, lifted all those cans twice and to have wasted time.

Sutherlands has two major competitors in town, as well as steeper prices on many things and an inferior garden section to competitors. At this point, the only thing setting it apart could be customer service but as demonstrated, that pales in comparison.

Sutherlands management, you may want to re-think your policy as many people who go to get paint shaken are interested in purchasing paint supplies as well, as almost anyone who hasn't used the paint in a while (as needing cans shaken would suggest) also needs new supplies (brushes, trays, drop cloths, rollers etc) and if only you'd shake cans from other suppliers, you'd be increasing your sales of paint supplies as well as improving your customer service. Also, your competitors have a much broader selection of paint colors so they most likely have many more paint customers. If all of those customers know they cannot come to you to get their cans shaken because they were purchased at a competing store, they'll purchase their supplies elsewhere as well. But, since your paint counter rarely has any line, if they know they can come to you with cans from other places, not only would it be more convenient for them in terms of wait time (if you're quick to assist them), but they might also purchase their other home project needs while they are there. Just a thought. Customer service go...

I have always liked Sutherland's but after today I am disgusted with the Corpus Christi, Tx location. I was shopping at Walmart across the street so my son went to look around in Sutherland's. As I was putting my groceries in the car I see my son walking to the car and then I see a man running toward him like he was fixing to tackle my son. I point and yell "Hey". The man gets close enough for me to see he is a Sutherland's employee and he starts yelling "What does he have?" My son is wearing basketball shorts with no pockets and a shirt. He has nothing else with him. The employee screams across the parking lot saying "I know he took something!". Everyone in the parking lot is now looking at us. We are completely embarrassed. I say "He doesn't have anything!". The worker then says "You want me to call the cops?". I answer " Go ahead he doesn't have anything!". I then say " Call the cops and when you are proven wrong you owe my son a public apology.". At this point I want him to call the police so they can come and confirm that we have nothing from Sutherland's with us and now I want an apology. I forgot to mention I dropped and cracked my phone amid the chaos. So I will admit I am angry. The employee puts his phone away and starts walking away back toward Sutherland's obviously realizing he was wrong. I am calling the cooperate office and reporting the incident. At the very least they should apologize and offer to fix my phone or something along those lines. I don't think this the way they should treat people. I hope this helps when deciding which hardware to visit. I know I'll be taking my business elsewhere and letting my friends and family knows they should...

Definitely sad today I went to purchase and was treated awful. We forgot our store charge card so we asked if there was a way to look it up if not that was fine we could pay with a different card. The cashier said she didn't but that the girl at customer service could so takes some time to get to us but eventually makes herself our way and said to the cashier I'll show you how so tells the cashier the number and then turns to talk to some guy and ignores her and then cashier had to interrupt her and tells her they hanged up because didn't know the answer tells her to call again and looks at my husband and tells him rudely that she needs ss# and do so my husband gives do and she looks at him and social so I write it down and and by this time the cashier already is trying to tell her that they are asking other questions and she doesn't know what to say. And I just say maybe they want to know the store number or your employee number and she makes me a face and say no she doesn't and grabs the paper where I wrote the social on and tells me stupid and I tell her not to grab from my had and I grabbed the paper back and again I tell her not to be rude and she say I don't give a *"" I'm trying to help you you don't talk to me rude and grabs the paper again, so I said you know what I don't need to buy from you and grabbed the paper back because it had my husband's ss# and we left I should have spoken to management but I felt sorry for her I just won't be going anymore...