Yourtronics Repair — Local services in Costa Mesa

So I don't normally post reviews on services or anything for that matter even with a bad experience, but this was quite frustrating so I feel compelled to do so.

I was in Newport beach visiting with family and my phone had fallen out of my pocket and the screen had broke. The right side of the phone was unusable while the rest was in working condition. The actual screen only had a good crack in it and was not shattered by any means. But I digress, I needed a quick repair job because I do basically everything on it when on vacation when I dont have my laptop with wifi access available.

I took my phone to Yourtonics shortly after they had opened the day after my phone had broken with high hopes. I do respect their service as they were quite prompt and got the screen fixed within the hour for a fair price so I have to give credit where credit is due. Also hence two stars and not a sole loner.

I received my phone back with a new screen for my iphone 7 plus and everything appeared in working condition. Since the phone was taken apart and powered down it needed the passcode instead of the touch id to grant entry. I input my passcode and the phone worked, immediately tested by calling my girlfriend and everything appeared to work. I wish I had tested the home button touch id as that may have resolved issues down in this review, that one may be on me.

I then learned that the home button didnt work...at all. I am pretty sure it was swaped with another one. Which I will explain down the line why I believe that. Without the on screen home button setting activated, this became quite the maneuver in order to unlock my screen initially. Finally was able to do it and on-boarded the home screen button for ease of access via accessibility settings.

The next day, the touch screen worked very minimally and would not work 90% of the time. Unfortunately I could not take it back as I was flying back home. So, some of this frustration could be alleviated if I had lived there and was able to work with the company in order to rectify the situation but that was not the case. By the time I reached the airport the screen required multiple touches to one spot in order to register. The keyboard didn't work and oftentimes trying to touch an "i", "o", or "p" forced a mid screen touch, opening various applications and causing unexpected behavior.

I assumed from the drop that this may be an internal issue and was not overly concerned about the screen functionality. Once I was home, I immediately ordered a screen on amazon for $50 hoping that a small investment would solve the problem. Two days later when it came in, I replaced it myself, as I have done before, and everything started to work including the home button, sans touch id.

I must note that because the home button was most likely swapped with another that there is no way to replace this with anyone but a certified apple support specialist. The price tag on that is upwards of $300.

So in the end, I not only spent $100 getting my phone temporarily fixed by their "specialist", purchased a new screen ($50). To get my phone back to working condition, post home button swap I would need another $300.

To tally it up, going here and getting a sub par replacement ended up costing me a grand total of roughly $450 plus an insurmountable amount of anxiety trying to manage travel with a...

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