Newport Jewelers — Local services in Newport Beach

I HAD TO SUBMIT DEMAND FOR IMMEDIATE RETURN OF CONSIGNED MERCHANDISE

I had a terrible experience with Jacob, the owner of Newport Jewelers. I consigned several valuable pieces of jewelry to him, including rings, bracelets, pearls, and watches. Jacob claimed to have sold one of my 18kt gold bracelets without my approval and at a ridiculously low price that allowed him to take what amounted to a 75% commission. Clearly, Jacob prioritizes his own self-interests over his clients’. Taking such a large cut on an item that isn’t even his is outrageous—either that, or I’m unknowingly in the wrong business!

I had explicitly stated that I would only accept a price based on $50 per gram for the bracelet, but instead, Jacob claims he sold it at $25 per ounce, which is a fraction of its true value. When I demanded the return of my unsold items, he refused to give them back.

Jacob’s lack of transparency, his refusal to return my property, and his shady handling of the entire transaction make him completely untrustworthy. His small, independent operation is clearly unprofessional, and he seems to think he can hold onto clients' property and sell items without any approval while keeping 75% of the sold value. It's absolutely unacceptable!

If you're considering doing business with Newport Jewelers, think again. Save yourself the stress and find a more reputable jeweler who actually values their clients and operates with honesty and integrity.

Jacob of Newport Jewelers is Deceitful Dishonest, UNTRUSTWORTHY,...

This was a very positive experience! Jacob was very friendly and happy to provide service. I took in a delicate necklace that needed a repair, and he happily offered to fix and have it ready in a couple days. He was very communicative, efficient with the repair, reasonably priced, and had a warm personality. I would highly recommend, and I would go back! I’ve had poor experiences in the past with another local jeweler, with a far larger street presence and name recognition, and it proved to not be worth the price, nor did I feel like I could trust their work! Since then, I have been looking for a new family jeweler. Jacob’s small shop seems like a perfect alternative to the big business jewelers. I think that I may have found our new spot! ...

They didn’t tighten the back of one of my very expensive watches when they replaced the battery and now the watch doesn’t work and never will as the back is missing and apparently can’t be replaced. They also lost the back to another watch I brought in and I had to take to another jeweler to have them order a back and repair the watch. Newport jewelers had quoted $700 to repair the watch but another jeweler did it for $150. I had also brought another watch in at the same time for a battery replacement and was told that the inside was rusted and would be very expensive to repair. Yet when I went to another jeweler they said there was no rust and charged me $20 for a replacement battery. I will never go back to...