Walgreens — Local services in Council Bluffs

Was at Walgreens on June 27 2017. Was standing by register at the register counter when a big Rottweiler came around the o owner to bite me on my thigh. Shocked doesn't describe what I felt. The owner asked if the dog bit me n I said yes he 'd did and was going to the restroom to look at the bite .The man said the dog was a service dog in training. Like that made it okay. Took maybe ten steps toward restroom then thought I'd better get his info first. T he guy, his dog, and his two buddies were already gone! I was furious. I asked the clerks at register where this guy went . The clerks said he had left. They let this man and his dog leave without even getting his info. All these clerks kept repeating was that it was a service dog in training. Over and over.

Furious, I walked out the door. I told my ride what had happened. My ride said she saw three men a a huge Rottweiler walking toward south side of Broadway. We scouted the area but unable to locate the man or the dog.

Came home, looked at the bite. Only one small puncture on my upper leg. I called Walgreens and talked to manager Jamah? She said she saw video. Said she tried to run after the trio with the dog. She could not have done it very fast because I spent a good minute telling off the clerks and another thirty forty seconds telling my ride what happened.

The fact Walgreens concerns were directed toward this dig being a service dog and that it was in training. No effort put forth to ask the dog owner to wait, or to ask me if I was okay or ask for my information.

This is totally unacceptable. At what point does the customer have any consideration? Walgreens at the Broadway location is not a store a person should go to for anything. You on your own if any injury takes place on their property. I may have to undergo rabie shots if this dog not located. Could have been easily avoided had the this man and dog had been asked about vaccinations. A person has to show I'd for purchases by check and on some prescriptions. But a dog, if it was a service dog is allowed in this store and allowed to bite without question?

Enter this store at...

Twice now the employees here have not only showed a kindness that you don't usually see in big chain stores (especially in a bigger town like Council Bluffs!), but they have also gone above and beyond in real customer service!! I really wish I had noticed their names because not even in my much smaller town, family owned pharmacy has ever been as helpful!! It's an unfortunate state of fact that today's pharmacies probably see the worse of our society (people mentally/physically sick, unable to afford needed medications, addicts, etc) and I've noticed most pharmacy employees have had a shift in how decent or humane they are with customers (understandably). So, I never imagined that after I made a mistake overspending on the make up aisle (because of the nicest most helpful lady working! 🙃) before picking up my meds that I would get anything other than scorn & frustration from staff that was already extremely busy. THEY WERE SO NICE & HELPFUL!! I think they ended up needing someone from 3 different departments working together, but they fixed MY mistake so I could get my much needed script!!!!!! It is SOOOOO! worth the hour drive just for their kindness!!! I sure hope Walgreens headquarters knows &...

It can be somewhat of a wait, although that is not the pharmacists fault. They are all VERY nice and actually spend time answering any questions you have. They do not make you feel rushed even if it is SUPER busy.. which is very appreciated. Obviously if you are that busy all the time it is because you guys are great with your customers or they would end up getting their medications somewhere else. Thank you all for being VERY nice and patient even in stressful and busy days! I used to work at Best Buy Geek Squad and we were ALWAYS so busy, and I treated everyone great and was the same as you guys so its very much appreciated and I understand what its like to have a line of customers that get bored standing in line.. Just take your time with everyone because thats when they will realize how much you do care about each and everyone of your customers and wont mind the wait at all. Have a...