Runza Restaurant — Restaurant in Council Bluffs

I did like that that was a nice cashier in the evening, and foods turns out great and they help you with app issues. But parking lot could be better if drive thru isn't clustered all over. And the bad side is the cooks need to make sure that customer asks for spicy before making your food. Also the old bat in the morning cashier shift stops tweeking out and not yelling and being rude to people that already paid and have fresh food ready from app order, this kinda oldish Caren is always acting up like she had too much a fix and it's not appropriate for them running the cashier zone, please done keep her on...

Sitting in drive threw, I ordered a #6 with a large drink no ice. I get to the window and was handed a small drink with ice. I was told sorry we are busy with an attitude. So I told the lady it was a large drink no ice, again more attitude from her, and still the wrong drink, not to mention the order was wrong. Sitting there watching she slams the order in the bag and jams it at me through the window with major attitude. To be honest if you're having a bad day, I can understand that, but to treat a customer in that way and have an attitude while doing so. Yeah not happening, I will not be going there...

Drive-thru can be a nightmare at times, and maybe 5 cars can fit, and only 3 if trucks or SUVs are in line. The last vehicle will always block the sidewalk, and even the rear-end of your vehicle can extend into Broadway, creating hazard for unatentive drivers. The overflow for the drive-thru extends both East and West Broadway, and yes, it does get that busy, making it better to go inside and eat or get it to go. They have more parking than drive-thru and a quiet place inside to enjoy your meal , which is always...